Technical Analyst

About the role

We are looking for Technical Analyst in Raleigh, NC for 12 months contract position

• Job details mentioned below-
• Title: Technical Analyst
• Location: Raleigh, NC (locals only)
• Duration: 12 Months
• Client: Direct Client

Duties

• Provide application support for IPCS and ensure it is operational during business hours
• Monitor IPCS by regular review of system health indicators, reports from the mainframe interface system (STARS) and IPCS system dashboard and reports.
• Note problems and identify performance trends. Where approved, take correction action to improve performances and circumvent problems from arising.
• Provide Level 2 Help Desk Technical Leadership and support
• Receive, log and fully document requests for support from help desk, other service delivery staff and/or users; investigate problems and other requests for support and determine appropriate actions to take
• Monitor progress of requests for support through resolution and ensure users and other interested parties are kept informed
• Escalate defects, systems and network issues to appropriate resources
• Escalate 3rd party software and hardware issues to vendors, insuring proper attention is given to the issue depending on severity
• Provide Technical Support and leadership for Change and Release Management
• Provide monthly updates and communication with the vendor, the management team, and development teams on all changes, patches, fixes and outstanding issues.
• Provide leadership and direct input to annual PCI Audits

Reaffirm scope and maintain IPCS documentation related to PCI compliance

• Verify vendor and application compliance (PA DSS Compliance)
• Address questions regarding IPCS in assessor interviews
• Participate in PCI Risk Assessment
• Manage incidents identified by audit through resolution
• Participant in and provide input to reoccurring PCI Audits
• Manage remediation of issues identified by vulnerability assessments
• Manage remediation of issues identified by penetration tests
• Maintain IPCS documentation related to PCI compliance

• Become an expert on the use of all aspects of the system as a subject matter expert.
• Provide updates and communication to users, the management team, and development teams on all application/system issues
• Coordinate production emergencies with internal experts and key stakeholders
• Establish strong relationships and collaborate with the development teams, system administrators, network administrators, users and vendor
• Defines and documents customer business functions and processes.

Qualifications & Requirements

Required Skills

• BS/BA degree in Computer Science, Computer Engineering, Information Technology, or an related degree from an accredited college or university.
• Must have relevant work experience in a distributed web services and enterprise software environment.
• Must have hands-on experience providing production support work or in a similar role.
• Must have hands-on experience developing and supporting credit card payment solutions and retail POS solutions.
• Must have hands-on experience supporting POS solutions in the specific areas of Billing and Payment solutions.
• Must have hands-on experience with XML and with Report Builder.
• Must have a strong working knowledge of office applications (i.e. MS Excel, MS Word, Visio, and PowerPoint)
• Must ensure that written and verbal communications are clear, concise and achieve intended objectives
• Problem Diagnosis skills (i.e., discovery, replication, troubleshooting, resolution, verification, communication and/or escalation as required)
• Must have demonstrated ability to multi-task and prioritize projects and tasks and able to problem solve independently as well as part of a team.

Desired Skills

• Must have experience in Systems Integration with knowledge of SOA & developing and supporting custom built Web Services.
• Experience supporting iNovah Payment Credit and Debit System (IPCS)
• Must have the ability to work with other IT Team disciplines: Architecture, Security, Infrastructure, Integrations, Client Services, Database.
• Relevant work experience in integrating.NET application with mainframe applications.