Technical Content Manager
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Senior
- Experience
- 5+ years
- Listed
- 16 days ago
Skills & highlights for this role
- Technical writing
- Business-to-business writing
- AI workflow design
- Written communication
- Verbal communication
- Cross-functional collaboration
- Ability to explain complex technical concepts
Also useful
- Healthcare experience
- Knowledge base management
- Internal AI tool development
- Conversion rate optimization
- Newsletter creation
About the Role
OpenLoop is looking for a Technical Content Manager to build our technical content function - you'll be the first hire in this function, building it from the ground up. You'll focus on our new and emerging platforms, leading how our clients understand how to leverage our newest technology, and become the voice of the platform.
What You'll Do
- Take our product roadmap and release notes and turn them into client-facing and internal documentation.
- Create client feature release newsletters.
- Lead the management of client- and platform-related communications, including supporting CS with partner newsletters.
- Manage our client-facing knowledge base.
- Manage the process of turning client and internal stakeholder feedback into clear notes for our product team.
- Build and manage the automation and AI that takes us from product release notes to client-facing and internal deliverables.
- Be a leader in developing internal AI within our platform growth team to identify where we focus next - spanning customer enablement, CS, sales, and marketing.
- Build internal AI tools that track opportunities for growth in our intake conversion rate optimization programs.
- Other duties as assigned.
Who You Are
- 3+ years of technical writing or similar business-to-business writing experience.
- 5+ years of professional experience.
- Strong command of AI, with the ability to build workflows that incorporate multiple steps and multiple teams.
- Strong written and verbal communication, with an ability to work effectively with multiple teams.
- Strong command of technology, with the ability to make complex product and technical concepts easy to understand.
- Healthcare experience preferred, but not required.
Our Benefits
In addition, for salaried positions you would also be eligible for
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.
From OpenLoop's careers page, first listed on Rolev.ai on October 24, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Technical Content Manager role at OpenLoop, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Technical Content Manager job at OpenLoop located?
Yes, this Technical Content Manager opening at OpenLoop is listed as Remote (US). Always check OpenLoop's application page for specific state eligibility or relocation policies.
What qualifications are required for Technical Content Manager at OpenLoop?
For the Technical Content Manager role, OpenLoop highlights 5+ years of relevant experience; experience with Technical writing, Business-to-business writing, AI workflow design, Written communication, Verbal communication, Cross-functional collaboration. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Technical Content Manager position at OpenLoop?
This listing links directly to OpenLoop's Ashby application page. You can apply directly on OpenLoop's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.