Technical Customer Success
- Pay
- $150,000 – $200,000 per year
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Senior
- Experience
- 3+ years
- Listed
- 30 days ago
Skills & highlights for this role
- cloud infrastructure
- Python
- Bash
- Terraform
- data protection / backup / disaster recovery
Also useful
- PowerShell
- Salesforce
- Gainsight
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Disability
About the Role
We're looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role-not a project management CSM position.
You'll own the full customer lifecycle, from technical onboarding through adoption, expansion, and renewal. You'll work directly in customer cloud environments, build lightweight technical solutions, and help customers get value from EON quickly, while identifying opportunities to grow the relationship.
The role reports to the Head of CS & Support and works closely with Sales Engineering, Product, and Engineering.
What You'll Do
- Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
- Build scripts, configurations, and small technical solutions to accelerate time-to-value
- Serve as the primary technical contact for a portfolio of enterprise customers
- Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
- Troubleshoot and resolve complex issues with Support and Engineering
- Own renewals and renewal forecasting for your book of business
- Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
- Partner with Account Executives on account planning and growth
- Work with Sales Engineers during pre-sales and expansion cycles
- Bring structured customer feedback to Product and Engineering
- Help build scalable CS processes, playbooks, and documentation
What You'll Bring
- 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
- Strong hands-on cloud experience and comfort working directly in customer environments
- Ability to write scripts (Python, Bash, PowerShell) and work with Terraform
- Experience supporting enterprise customers and complex organizations
- Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure
- Strong communication skills with both technical and business stakeholders
- Commercial mindset and comfort driving renewal and expansion conversations
- Willingness to travel occasionally for customer meetings
Nice to Have
- Experience with cloud-native backup or data protection solutions
- Familiarity with CRM and CS tools (Salesforce, Gainsight)
- Proven success with renewals and expansions
- Startup experience and comfort building processes from scratch
Compensation
$150K-$200K Base + Commission Structure
Benefits
- Competitive Salary & Equity
- 401(k) Program & Company Match
- Health, Dental, Vision, and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits
- Autonomous Work Environment
- In-Office/Home Office Setup Reimbursement
- Time Off (PTO) + Holidays
- In-Office Perks
About Eon
Eon is building a modern, cloud-native data protection platform designed for today's infrastructure. We help companies protect and recover their data at scale-without legacy complexity. Our customers are technology-forward teams dealing with real production challenges across cloud, data, and security.
We're a hands-on company that values ownership, technical depth, and people who want to build and improve things end to end.
Why Eon
At Eon, you'll work closely with customers on real technical problems, have direct influence on the product, and take ownership in a growing company. If you enjoy deep technical work, customer impact, and building from scratch-we'd love to talk.
From Eon's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Technical Customer Success role at Eon, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
What is the salary for the Technical Customer Success role at Eon?
The Technical Customer Success posting at Eon states compensation of $150,000 – $200,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Eon's official career site.
Where is the Technical Customer Success job at Eon located?
Yes, this Technical Customer Success opening at Eon is listed as Remote (US). Always check Eon's application page for specific state eligibility or relocation policies.
What qualifications are required for Technical Customer Success at Eon?
For the Technical Customer Success role, Eon highlights 3+ years of relevant experience; experience with cloud infrastructure, Python, Bash, Terraform, data protection / backup / disaster recovery. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Technical Customer Success position at Eon?
This listing links directly to Eon's Greenhouse application page. You can apply directly on Eon's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.