Technical Customer Success Manager

The Role

We are hiring a Technical Customer Success Manager for a highly customer facing, hands on role with one clear objective: help close deals and ensure customers succeed immediately after signature.

This role sits at the intersection of Sales, Product, and Engineering. You will partner tightly with Sales to run demos, lead technical validation, and remove implementation friction, then stay involved through onboarding, adoption, and early customer success.

You will own how customers experience Arbi, Athena, and Aurora from first demo through value realization. This role is ideal for someone who blends solutions consulting, technical fluency, and strong storytelling, and who thrives on accountability for customer outcomes.

What You'll Do & Own

• Own Arbi, Athena, and Aurora demos end to end, including discovery, tailored demo, objections, and next steps
• Partner with Sales to align demo strategy to buyer pain points, technical requirements, and success criteria
• Run demos independently for multiple buyer personas including recruiting, operations, leadership, and IT
• Drive technical confidence during sales cycles and help advance deals toward signature
• Lead technical validation during trials and POCs by defining success criteria, managing timelines, and removing blockers quickly
• Troubleshoot issues and guide prospects through real world workflows
• Support and validate common ATS integration patterns and deployment configurations
• Own or co own customer onboarding to ensure a smooth handoff from Sales and fast time to value
• Lead training sessions, onboarding calls, office hours, and enablement initiatives
• Create and maintain enablement materials, best practices, and usage guidance
• Monitor usage and adoption to identify risks and expansion opportunities early
• Support integrations with ATS platforms and related HR systems
• Work hands on with APIs, webhooks, SSO or SAML, SCIM, data mappings, and CSV based workflows
• Troubleshoot customer issues and coordinate with Engineering when deeper fixes are required
• Act as the customer voice internally by gathering concerns, complaints, and feature gaps from customer interactions
• Synthesize feedback into clear, actionable inputs for Product and Engineering
• Build a tight feedback loop from customer calls to prioritized product and process improvements
• Track and report on customer health signals including usage, satisfaction, risks, renewals, and expansion indicators
• Help define and evolve customer success metrics as the company scales

What Success Looks Like

• You run demos independently and reliably across multiple buyer personas
• Implementations and ATS integrations are completed with minimal friction
• Customers achieve fast time to value and demonstrate strong early adoption
• Clear customer feedback themes flow consistently into Product and Engineering
• Sales cycles move faster due to strong technical confidence and execution

Who You Are

• 3-8+ years in Solutions Consulting, Sales Engineering, Technical Customer Success, Implementation or Onboarding, or a similar customer facing role in B2B SaaS
• Proven experience driving pre sales technical workflows such as demos, trials, and POCs and directly influencing deal progression
• Strong implementation mindset with the ability to configure, troubleshoot, and support a product in real customer environments
• Experience integrating SaaS tools using APIs, webhooks, SSO or SAML, SCIM, data mappings, CSV imports or exports, or similar patterns
• Excellent verbal and written communication skills with executive presence and strong storytelling ability
• Thrive in a high-ownership, fast-paced startup environment with evolving priorities

Bonus Points

• Experience with ATS platforms such as Greenhouse, Lever, iCIMS, Workday, Taleo, SmartRecruiters, or BambooHR
• Experience supporting enterprise customers, security reviews, and implementation constraints
• Prior exposure to AI enabled products, automation platforms, or data heavy workflows

What’s in IT for You

• Be a foundational hire shaping how customers experience Neuroscale from day one
• Work directly with Sales, Product, and Engineering to influence roadmap and growth
• Zero bureaucracy, high trust, and a strong culture of ownership and execution
• Base Salary: $100K-$150K
• Performance bonus: Quarterly bonuses tied to clear milestones (demos, onboarding, etc)
• Benefits: Medical, dental, vision, 14-days of PTO accrued annually
• Learning: At least $2,000 per year for courses, events, books, and growth communities
• Tools and setup: New macbook, monitor, and a monthly tools budget to run the stack you want
• Workspace: Monthly co-working or home office stipend
• Flexibility: Remote-first, flexible hours, and work-from-anywhere (digital nomad)
• Growth path: Clear, fast-track path to a Head of Customer Success as we scale the team