Technical Delivery Manager

Job Summary

In this strategic role within Professional Services, you would define, prioritize, manage, and deliver a portfolio of projects that will reduce implementation timelines while improving quality, efficiency, and profitability for Reltio, our channel partners, and our customers. The role covers all customer-facing, partner-facing, and internal processes within Professional Services.

Job Duties and Responsibilities

• Overall project governance and success, including management of Reltio activities, deliverables, and sign-offs
• Adherence to The Reltio Way Delivery Methodology
• Lead teams of architects, consultants, and developers, onshore and offshore, remote and on-site, through the successful delivery of Reltio capabilities
• Manage several engagements concurrently
• Proactively manage each engagement's financials, scope, schedule, and status on an ongoing basis
• Management of customer product issues and enhancement requests
• Infrastructure and platform oversight, including escalation of product issues
• Coordination with Product Management, Customer Success, Dev Ops, and Engineering if needed
• Develop meaningful, trusted relationships with partner resources
• Develop meaningful, trusted advisor relationships with Customer executives
• Communicate technical and business concepts to non-technical audiences
• Be the face of Reltio to each Customer on a day-to-day basis
• Identify upsell and cross-sell opportunities at your engagements
• Develop repeatable assets such as methodologies, tools, and templates for the betterment of the practice
• Other duties and responsibilities as assigned.

Skills You Must Have

• Bachelor of Science degree in Business, Engineering, or equivalent
• At least 5-8 years of enterprise-level experience in project management, leading and delivering moderate to complex solutions
• Ownership of at least 2 end-to-end implementations of Enterprise MDM software applications such as Informatica, SAP, Oracle or equivalent
• Technology experience or awareness in the following:
• ERP, accounting systems, provisioning systems
• MDM solutions
• NoSQL, Graph databases, JSON
• Web Services, XML, SOAP, REST
• Cloud integration tools, including SnapLogic, Mulesoft, or Informatica
• Object-Oriented software application design and development - Java
• Ability to travel up to 50% (Depends on the situation - some weeks 0%, some weeks 80%)
• Deep program/project management skills, including Agile Scrum
• Managing multiple customer projects simultaneously with onshore/offshore teams
• Excellent problem-solving, critical thinking, analytical, and development skills
• Master Data Management business use cases, capabilities delivered, value created, and opportunities uncovered
• Advanced analytics business use cases, capabilities delivered, value created, and opportunities uncovered
• Machine learning, artificial intelligence business use cases, capabilities delivered, value created, and opportunities uncovered
• Software as a Service / Cloud delivery

Skills That Are Nice to Have

• Financial Force PSA knowledge a plus
• PMP Certification a plus
• MBA a plus

Additional information

At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.