Technical Enablement Manager

About the Role

Socket is looking for a Technical Enablement Lead to own technical readiness across Customer Engineering: Sales Engineers, Technical Account Managers, Customer Success Managers and Support. You'll start with Sales Engineering, where the need is biggest right now.

You'll be the technical voice of enablement. SEs trust you to know the product well and to find the answer fast when you don't. You'll report to our Head of Enablement, who owns learning design and delivery, and together you'll build the engine that gets new hires ready and keeps everyone current. You'll work closely every day with the Head of Sales Engineering, the SE managers and the other Customer Engineering leaders.

We're hiring fast and shipping product fast. Your job is to turn field gaps into training that scales, starting with getting SEs demo and POC ready, and to keep the team current as new features ship. You'll need to learn the product fast, build fast, and use AI tools to scale yourself so one person can support a team that keeps growing. You'll spend real time in demos, POC reviews and call recordings, and that's where most of your roadmap comes from. You won't start from zero. There's an existing SE onboarding program, an LMS, hands-on labs and a weekly SE training series to build on.

What You'll Do

Onboarding & Certification

• Own technical onboarding for new Sales Engineers so they're ready to demo and run POCs as quickly as possible, then build the same for TAMs, CSMs and Support
• Build hands-on labs and certification paths, and certify people before they're in front of customers on their own
• Work with SE leadership on the demo standard every SE is held to, and train and certify against it
• Agree with Customer Engineering leaders what "ready" means for each role, and track ramp against it

Knowledge & Content

• Own the Customer Engineering technical knowledge base: audit what exists, retire what's outdated, and keep what stays accurate and self-serve
• Build deployment and troubleshooting guides for the hardest setups, starting with Socket Firewall in enterprise networks (proxies, ZTNA, private registries like Artifactory and Nexus)
• Own technical competitive material for the tools SEs run into most

Stay Close to the Field

• Listen to calls and sit in on POC reviews and escalations to find where people get stuck, and fix it with training
• Bring patterns back to Engineering: missing docs, confusing UX, and the questions that keep pulling engineers into deals

Launch Readiness

• Work with the engineers shipping each feature so the field is trained before customers see it
• Turn each release into field-ready material: a short lab or demo, a talk track, deployment steps and known limitations
• Run a regular technical session for SEs and Customer Engineering

What You'll Bring

Required

• 6+ years in a technical customer-facing or technical enablement role (Sales Engineer, Solutions Engineer, Solutions Architect, TAM, Support Engineer, Technical Enablement, or similar)
• You've run demos, POCs, deployments or escalations yourself, not just trained people on them, and you can explain the product to an SE, an AE and an engineer at the right level for each
• You've built training other people use without you (labs, demos, certifications, videos, playbooks) and can tell us how you knew it worked
• You use AI tools (Claude, Claude Code, or similar) to build and maintain content, and can show how that lets you support a much bigger team than you could alone
• Working knowledge of how developers build and ship software: package managers like npm or PyPI, CI/CD, and source control (Git, GitHub, GitLab)

Preferred

• Background in application security, SCA, supply chain security or developer tooling
• You've kept a field team current on a fast release cadence, weekly or every couple of weeks
• Can read/write basic scripts in Python, JS, or Go, enough to build and maintain labs
• Experience with enterprise networking and proxies (ZTNA, secure web gateways, private package registries)

Our Interview Process

• Informational with a member from our Talent Team
• Virtual f2f with the Hiring Manager
• Virtual f2f with a few members of the team
• Presentation
• Final Interview

Hiring is a big decision on both sides.

Benefits

Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer:

• Market competitive salary bands
• Meaningful equity program
• Comprehensive health benefits for you and your family (99% coverage)
• Flexible time-off, holidays, and winter shutdown to rest & recharge
• Paid parental leave
• Remote-first, with quarterly team off-sites

At Socket, we

• Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.
• Move with urgency and focus: We prioritize swift, decisive action.
• Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.
• Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.
• Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.
• Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.