Technical Field Engineer - Local area travel - Austin, TX

About the role

We are seeking skilled and experienced Onsite Field Engineers to provide on-site maintenance and break/fix services for Dell-specific solutions at customer sites in the Austin, TX metro area - supporting a 100 mile radius. This person will play a critical role in supporting enterprise customers, ensuring uptime and optimal performance of mission-critical systems.

• You must reside within the greater Austin area and you must be comfortable traveling around the metro area to provide support at various customer sites. This will mostly be 1st shift (8am-5pm) but will also include occasional 2nd shift work (4pm-12am) with some overnight potential as well. Mostly 1st shift though.

Responsibilities

Onsite Technical Support

• Install, configure, implement, integrate, maintain, troubleshoot, and repair Dell ISG Storage products at customer sites.
• Provide technical and administrative support directly to customers
• Interpret customer needs, clarify responsibilities, and ensure timely resolution of issues.

Collaboration & Escalation

• Partner with subject matter experts to resolve complex technical problems.
• Apply troubleshooting tools, technical knowledge, and analytical practices to identify and resolve issues.
• Escalate when necessary, while maintaining ownership of customer satisfaction.

Problem Solving

• Work on issues of moderate scope requiring varied analysis.
• Apply judgment within defined procedures to determine the best course of action.
• Contribute to investigations and provide recommendations for long-term solutions.

Requirements & Qualifications

• Bachelor’s degree with2+ years of professional experience, or an advanced degree with no prior experience, or equivalent work experience.
• Prior hands-on experience with Dell ISG Storage solutions, including:
• DataDomain
• PowerScale
• VxRail (SABA Level 3 minimum training required)
• Willingness and ability to pursue advanced certifications (SABA Level 5) over time.
• Additional product training expected for ECS, PMAX/VMAX (SABA Levels 2–5) and other Dell ISG Storage platforms as needed.
• Must possess reliable personal transportation.
• Ability to travel within assigned service area (mileage averages will be provided).

Work Schedule & Flexibility

• Support of 24x7 business operations with schedule flexibility required.
• Engineers must be available for various shifts, including:
• Day Shift: 8:00 AM – 4:00 PM
• Evening Shift: 4:00 PM – 12:00 AM
• Overnight Shift: 12:00 AM – 8:00 AM

Benefits & Perks

Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered.

• Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance.
• An Employee Assistance Program is available at no cost to all employees.
• PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.