Technical Key Account Manager

Summary

The individual in this role serves as a Technical Account Manager with business-unit-level influence and is generally recognized as a subject-matter expert within the Softline business unit.

The Technical Manager serves as an embedded technical resource supporting Retailer's Product Development, Materials, Quality, and Sourcing teams. The role provides fabric and materials expertise, technical consultation, supplier engagement support, testing and quality guidance, fabric qualification activities, and commercialization support throughout the product development lifecycle.

The position acts as a bridge between Retailer teams, suppliers, and SGS global testing, inspection, and technical specialists to accelerate material validation, improve quality consistency, mitigate risk, and support innovation initiatives.

Job Functions

• Lead material development, qualification, and commercialization by evaluating materials, defining testing and validation strategies, and ensuring products meet quality, performance, sustainability, regulatory, and commercial requirements.
• Serve as the primary technical advisor throughout the product development lifecycle by providing guidance on materials, specifications, testing results, risk mitigation, quality improvements, and supplier technical capabilities.
• Manage global testing, benchmarking, and technical program execution by maintaining testing protocols, technical specifications, quality standards, and supporting special projects that meet customer and retailer requirements.
• Analyze testing data and performance trends to identify risks, drive continuous improvement, strengthen product quality, support informed decision-making, and implement innovative testing and digital solutions.
• Collaborate with retailers, suppliers, SGS subject matter experts, and the Global Key Account Manager to deliver strategic account objectives, resolve technical challenges, ensure seamless program execution, and enhance customer satisfaction and growth opportunities.

Education and Experience

• Bachelor's degree or equivalent educational background in Analytical Sciences, Engineering and Business relevant education, AND
• Minimum of 5 year experience in account management, customer services or other relevant experience for the position with successful track record, AND
• Minimum of 3 year experience in the TIC industry for the relevant business unit, AND
• Experience in international / multi-cultural environments

Knowledge / Skills / Abilities

• Language Skills: English, Advanced required, other language skills are a plus
• Strong account management, negotiation and relationship building skills
• Strong leadership skills with excellent communication and presentation skills
• Computer Skills: - Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook) required. Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
• Self-driven, results oriented, and able to work independently in a fast paced environment.
• Strong problem-solving and organizational skills.

Travel

• Travels up to 10-20% of time. Some travel might be international.

Additional Information: Compensation

The expected salary for this position is $90,000 to $120,000 per year This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
• Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
• Work-Life Balance: Paid-time off and family leave

• In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.
• Position anticipated to close November 30, 2026.
• Additional information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

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