Technical Product Manager

About the role

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Integrate business objectives with technical execution by defining and advancing platform capabilities that enable scalable, reliable, secure, and efficient digital commerce experiences. Partner with Product Management, Engineering, architecture, and business stakeholders to translate complex needs into prioritized technical solutions, strengthen platform health, and improve developer productivity.

Lead platform roadmaps and cross-functional workstreams through influence, promotes transparent decision-making, and drives dependable delivery, continuous improvement, and operational excellence across the omnichannel technology ecosystem.

Major Tasks, Responsibilities and Key Accountabilities

• Owns the technical vision and roadmap for internal platform capabilities, balancing technical debt, platform health, engineering enablement, and downstream business priorities.
• Translates complex business, operational, and technical requirements into clearly documented epics, features, user stories, acceptance criteria, and actionable engineering work.
• Facilitates backlog refinement, sprint planning, sprint reviews, retrospectives, and other Agile ceremonies to support transparent priorities, shared accountability, and dependable delivery.
• Partners with engineering leaders and architects to shape scalable, secure, high-throughput APIs (Application Programming Interface), microservices, integrations, and platform solutions that support digital storefronts and business operations.
• Aligns technical platform priorities, dependencies, sequencing, risks, and delivery expectations with the broader product roadmap and strategic business objectives.
• Develops clear platform documentation, standards, and enablement tools that reduce friction and improve the speed, quality, and reliability of software delivery.
• Defines and monitors performance, reliability, availability, latency, synchronization, error-rate, and utilization measures, and uses results to prioritize improvements across inventory, fulfillment, and related systems.
• Partners with business and technical stakeholders to evaluate trade-offs, support platform adoption, and identify modernization opportunities.
• Advances CI/CD (Continuous Integration and Continuous Delivery) capabilities, infrastructure optimization, observability, automation, security, resilience, and other nonfunctional requirements that improve platform operations and developer productivity.
• Performs other duties as assigned.

Nature and Scope

• Consults with senior management on solution development for complex strategic and technical business issues. Independently solves unique and complex problems that have a broad impact on the business. Assignments are large scope, high impact, high cost, and high importance.
• Establishes operational plans for assigned area. Acts as a strategic advisor and uses expert skills to contribute to the development of strategic company objectives. Receives general administrative and business direction as needed. Typically operates with broad latitude in a complex environment.
• Guides and mentors staff at all levels, provides advice to senior management on complex and strategic issues, and may lead or manage complex projects with dotted line responsibility.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.

Preferred Qualifications

• Requires five or more years of product management, technical product management, platform management, software engineering, or related digital technology experience.
• Possesses experience with ecommerce architecture, including order management, inventory management, search, cart and checkout, payment processing, fulfillment, ERP, CRM, analytics, and marketing platforms.
• Demonstrates knowledge of Azure, AWS, or Google Cloud Platform, event-driven architecture, microservices, caching strategies, observability, automation, and resilient system design.
• Demonstrates experience using performance, error-rate, availability, latency, and API-utilization data to guide platform decisions.
• Possesses experience modernizing or migrating legacy monolithic applications into scalable microservices or distributed platforms.
• Brings prior software engineering experience involving high-volume transactional systems, system integrations, or internal developer enablement.

Additional information

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