Technical Product Support Analyst III
- Location
- Philadelphia, PA · On-site
- Job type
- Contract
- Level
- Senior
- Experience
- 3+ years
- Education
- Bachelor's degree
- Listed
- 31 days ago
Skills & highlights for this role
- Linux/Unix administration
- JIRA
- virtualized environments (Cisco UCS, VMware)
Also useful
- Puppet
- Python
- Perl
- Confluence
Summary
Responsible for providing post-sales technical product support. This includes, but is not limited to, analyzing customers’ business needs and developing technical requirements, preparing technical responses to Requests for Quotes (RFQs), configuring integrated solutions to meet customer needs and implementing client solutions.
May act as a primary point of contact between customer’s technical staff and the enterprise’s development/engineering organization. Serves as technical consultant to the sales team and must have a broad knowledge of multiple computer environments, platforms and technologies and in-depth knowledge of the enterprise’s products. Bachelor's Degree in Computer Science, Information Systems, or other related field.
Or equivalent work experience.
Qualifications
Experience
- Typically has 3 - 6 years of high-tech industry and/or IT work experience in product engineering, development and/or support functions.
- Manage many small projects (i.e. server rollouts) in a Unix/Linux environment
- Work break/fix trouble tickets (JIRA)
- Generate capacity reports
- Conduct status/update meetings
- Interface with senior leadership
- Manager deployment projects and server set-ups
- Manage workload of engineering teams
- Experience in dev/ops and application delivery
- Experience with Linux and Unix
- Strong Sys admin
- Experience in a virtualized environment Cisco UCS and VM Ware, RAM Disks
- Working knowledge of puppet, and YAML language is preferable
- Atlassian’s Confluence
- Transcoders and video packagers
- Can write python and perl scripts
- Has been in high availability and video infrastructure environment
- Additional Information: GOOD COMMUNICATION SKILLS
- DURATION: 12+Months Contract
- INTERVIEW: PHONE & SKYPE
About the Company
We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.
In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients – including governmental agencies and private companies – throughout the United States and India.
We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career.
From Atria Group LLC's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Technical Product Support Analyst III job at Atria Group LLC located?
This Technical Product Support Analyst III position at Atria Group LLC is located in Philadelphia, PA (On-site). Always check Atria Group LLC's application page for specific state eligibility or relocation policies.
What qualifications are required for Technical Product Support Analyst III at Atria Group LLC?
For the Technical Product Support Analyst III role, Atria Group LLC highlights 3+ years of relevant experience; a bachelor's degree; experience with Linux/Unix administration, JIRA, virtualized environments (Cisco UCS, VMware). Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Technical Product Support Analyst III position at Atria Group LLC?
This listing links directly to Atria Group LLC's SmartRecruiters application page. You can apply directly on Atria Group LLC's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.