Technical Program Manager , Amazon Customer Service

About the role

Amazon is looking for a Technical Program Manager to coordinate security programs, campaigns, and events while also serving as a hands-on builder for smaller-scoped projects using AI tools. You will work within a focused engineering team of network and software engineers that serves its business unit's specific needs directly, rather than building broad, one-size-fits-all solutions.

In this role, you will manage program schedules, mitigate risks, and drive cross-team alignment on initiatives such as product migrations. You will also take single-threaded ownership of select builds when the scope calls for it. If you are a collaborative and resourceful program manager who wants to combine coordination with real building, we want to hear from you.

Key job responsibilities

• Coordinate security-focused actions, programs, and campaigns end to end - defining goals, building schedules, tracking milestones, mitigating risks, and driving timely decisions to keep efforts on track.
• Take hands-on ownership of smaller-scoped builds using AI tools when a project is sized for a single-threaded owner, delivering working solutions directly.
• Partner with network and software engineering teams to understand technical requirements, system dependencies, and architecture trade-offs so that solutions meet performance and maintainability standards.
• Drive cross-team alignment on org-wide initiatives such as product migrations by owning program communication, resolving conflicting priorities, and escalating blockers appropriately.
• Identify opportunities to streamline processes and improve operational efficiency, applying methodologies such as Agile or Lean to reduce delivery risk.

A day in the life

• You start your morning reviewing security campaign dashboards and triaging new risks or blockers.
• By mid-morning, you are leading a cross-team sync to align engineering priorities and confirm delivery commitments for an ongoing product migration.
• After lunch, you switch context to a smaller build you own directly - prototyping a solution with AI tooling and iterating on feedback from your engineering partners.
• Later, you draft a status update for leadership that covers progress, open risks, and next steps across your programs.

Basic Qualifications

• 3+ years of technical product or program management experience
• 2+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience working directly with security and engineering teams

Preferred Qualifications

• 3+ years of working directly with engineering teams experience
• Experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience
• Managing security assessment campaigns

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, WA, Seattle - 127,100.00 - 172,000.00 USD annually