Technical Program Manager - Customer Milestones Delivery

About the role

The Customer Milestones Delivery TPM owns a single tracked calendar of every customer-facing commitment across Pronto's active deployments, and is the one consistent voice when a date is at risk or has to move. Today, customer dates live across scattered trackers and get communicated by whichever team happens to be closest to the customer at the time. This role replaces that with one owner, one calendar, and one voice.

What you'll do

Milestone Tracking

• Build and maintain a single tracked calendar of every customer-facing date across all active sites - kickoff, go-live, ramp milestones, contractual deadlines - replacing the scattered trackers in use today.
• Keep the calendar current by pulling status directly from the teams executing against each date, not by waiting for it to be reported.

Early-Warning & Risk Flagging

• Flag a date at risk before it slips, based on leading indicators from execution teams, not after the customer has already noticed.
• Build the judgment to tell a normal schedule variance from a real risk, so early warnings carry weight instead of becoming noise.

Customer Communication

• Be the one consistent voice on customer timeline changes, so a customer hears about a slipped or moved date the same way, from the same source, every time.
• Own the hard conversation when a date has to move: what changed, why, and the new commitment - rather than leaving it to whichever team is in the room.
• Coordinate with Sales, Deployment, and Customer Success so the message a customer hears matches what internal teams actually believe will happen.

What we're looking for

• External or customer-facing program management experience - has personally owned a hard conversation about a slipped date with a paying customer.
• Rigor to build and maintain a live tracking system across several concurrent sites without letting it go stale.
• Proactive by default: flags risk before being asked, rather than only status-reporting after the fact.
• Strong written and verbal communication, comfortable being the consistent point of contact on sensitive timeline conversations.

Nice to have

• Experience in a deployment, customer success, or delivery role for a hardware or field-deployed technology product.
• Experience with autonomous vehicle, robotics, or heavy industrial equipment customer programs.
• Familiarity with Linear or a similar tool for pulling execution status directly from delivery teams.

What else you need to know

This role is based in our San Francisco office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $122,000 - $151,000 per year.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards.

Benefits Summary (USA Full-Time Exempt Employees)

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• 401(k)
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Paid Parental Leave
• Pre-Tax Commuter Benefit Plan
• Team lunch in our SoMa office every Tuesday and Thursday

• Benefits are subject to change at the company's discretion.
• Pronto accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

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