Technical Project Manager III

About the role

Toshiba Global Commerce Solutions is seeking a Technical Project Manager III to provide the governance, coordination, and operational discipline needed to improve visibility, accountability, and delivery outcomes across Professional Services. This role serves as a central coordination point among Delivery Leadership, Customer Engagement Managers, Engineering Managers, Sales, Operations, Finance, and other stakeholders.

The position owns portfolio reporting, leadership meeting operations, RAID and action management, resource-planning coordination, delivery-process governance, and continuous-improvement activities across multiple customer engagements. Success requires strong project management discipline, executive communication, financial awareness, attention to detail, and the ability to organize complex work across technical and non-technical teams.

Required Qualifications & Skills

• Bachelor's degree in business, information technology, engineering, project management, or a related discipline, or an equivalent combination of education and relevant experience.
• 7+ years of experience in project management, PMO operations, portfolio management, delivery operations, program governance, or a related discipline.
• Experience preparing executive-level reporting, presentations, meeting materials, and written communications.
• Experience managing governance cadences, RAID logs, action registers, and cross-functional follow-through.
• Working knowledge of project planning, resource planning, forecasting, financial tracking, and delivery-health reporting.
• Strong organizational, analytical, facilitation, communication, and problem-solving skills.
• Advanced proficiency with Microsoft Excel, PowerPoint, Teams, SharePoint, and Microsoft 365.
• Ability to manage competing priorities and high volumes of detail while maintaining accuracy and timely follow-through.
• Ability to collaborate effectively across technical, customer-facing, financial, and operational functions.

Key Responsibilities

Portfolio Governance & Executive Reporting

• Facilitate recurring portfolio, leadership, customer portfolio, and delivery governance reviews.
• Prepare agendas, executive presentations, status summaries, minutes, and follow-up communications.
• Consolidate milestones, key performance indicators, risks, issues, dependencies, decisions, and mitigation actions into reliable portfolio-level visibility.

RAID, Decision & Action Management

• Own and administer portfolio and leadership RAID processes.
• Capture owners, due dates, status, dependencies, and closure evidence.
• Monitor open items, follow up with owners, and escalate overdue or unresolved matters through appropriate leadership channels.

Resource Planning & Forecast Coordination

• Coordinate resource-demand planning, staffing reviews, utilization discussions, and capacity-management activities.
• Maintain planning information used for staffing decisions, delivery forecasting, and operational-readiness reviews.
• Communicate resource-allocation risks that may affect customer commitments, schedules, quality, or financial performance.

Delivery Operations & Process Governance

• Maintain and improve delivery-management standards, templates, operating procedures, governance controls, and reporting practices.
• Monitor the accuracy and completeness of schedules, milestones, forecasts, release information, and portfolio status artifacts.
• Identify handoff gaps and process breakdowns and facilitate corrective actions.

Financial & Portfolio Administration

• Support portfolio forecasting, budget visibility, resource-utilization reviews, project financial tracking, annual planning, operating reviews, portfolio health assessments, and project setup governance.
• Coordinate with Delivery, Finance, Sales, and Operations to improve transparency and timely decision-making.

Meeting Facilitation & Communications

• Serve as facilitator and operational coordinator for recurring delivery, portfolio, and leadership meetings.
• Manage cadence, logistics, agendas, materials, decisions, minutes, and follow-up communications.
• Translate complex information into clear, executive-ready messages for technical and non-technical audiences.

Knowledge Management & Continuous Improvement

• Develop and maintain standard operating procedures, training materials, process documentation, and governance playbooks.
• Support onboarding and knowledge transfer.
• Facilitate lessons learned and retrospectives.
• Promote consistent practices and measure adoption and effectiveness of process changes.

Preferred Qualifications & Skills

• PMP or comparable project, program, or Agile certification.
• Experience in Professional Services, software delivery, retail technology, or enterprise technology organizations.
• Experience with portfolio and project tools such as Smartsheet, Jira, ServiceNow, Oracle, Tempo, or comparable platforms.
• Experience supporting customer-facing delivery organizations and executive governance forums.
• Experience developing SOPs, training materials, reporting standards, or knowledge-management content.
• Familiarity with Agile, waterfall, and hybrid delivery approaches.

What Success Looks Like

• Leadership reporting and meeting materials are accurate, concise, and delivered on the required cadence.
• Risks, actions, issues, and decisions have clear owners, current status, and timely escalation or closure.
• Resource constraints, delivery dependencies, and financial or schedule variances are visible early enough to support corrective action.
• Portfolio and project artifacts provide consistent, trustworthy information for leadership decision-making.
• Governance forums produce documented decisions, accountable actions, and effective follow-through.
• Professional Services processes, templates, training, and reporting practices become more consistent and efficient over time.