Technical Service Specialist

The work model for the role is

Remote, however the ideal candidate will live within a commutable distance to Richmond, VA.

Key Responsibilities

• Provides technical support and solves problems on UPS (Uninterruptible Power Supply Systems) via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc.
• Provides technical consulting on Service solutions to management, factory quality, and customers. Provides recommendations to management to improve operations and customer service.
• Manages customer relationships and maintains regular contact with key customers.
• Complete/Concise/Accurate documentation of customer interactions and case management in a timely manner.
• Create/modify documentation to meet business/customer needs for documentation such as Procedures and Methods of Procedure.
• Works to reduce cost and improves the quality of delivery of service and projects.
• Participates in 24 X 7 On-Call Rotation for after-hours Technical Support.
• Travel to site up to 20% to assist in site escalations and training opportunities.
• Participate /Assist in training courses. This will be in both student and trainer situations.

Qualifications

• Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5+ years equivalent work/military experience servicing critical power equipment.
• UPS (Uninterruptible Power Supply Systems) or Critical Power Equipment experience is REQUIRED.
• NETA Certification is preferred.
• NICET Certification is a plus.
• CompTIA Certification is desirable.
• Electrical License would be an advantage.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

What's in it for you

• We want you to bring your full self to work-your ideas, your energy, your ambition.
• You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter.
• Here, your work creates impact you can see and feel, every day.

Abb Benefit Summary for eligible US employees

• [excludes ABB E-mobility, Athens union, Puerto Rico]
• Go to MyBenefitsABB.com and click on "Candidate/Guest" to
• Health, Life & Disability
• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave.
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

• Time off
• ABB provides 11 paid holidays. Vacation is provided based on years of service.
• While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $68,600 and $109,760 annually.