Technical Solutions Specialist, Chemical Management

What You'll Do

• Advanced Technical Support
• Provide advanced technical support for HSI's Chemical Management platform.
• Investigate, troubleshoot, and resolve complex application, configuration, and system issues.
• Serve as a technical resource during customer escalations and support engagements.
• Document issues, findings, and resolutions while partnering with Product and Development teams on defect investigation and resolution.
• Determine which customer requests can be completed directly and which require escalation to Development.
• Data Management & System Administration
• Perform customer data-management activities including bulk imports, site assignments, catalog updates, and safety data sheet inventory maintenance.
• Work extensively in Microsoft Excel to analyze, validate, manipulate, and prepare customer data for imports, exports, reporting, and system updates.
• Review and troubleshoot data discrepancies, formatting issues, mapping errors, and data quality concerns.
• Support data audits and validation efforts to ensure data accuracy and integrity.
• Assist with user administration, system configuration, and customer environment maintenance.
• SQL & Back-End Support
• Execute approved SQL queries and scripts to support customer requests, reporting needs, and operational activities.
• Work within approved back-end access and security protocols to complete lower-risk system and data-management tasks.
• Analyze system behavior and investigate technical issues using SQL and other diagnostic tools.
• Support reporting requests through data retrieval and analysis.
• Maintain documentation related to data structures, processes, and support procedures.
• Cross-Functional Collaboration
• Partner closely with Product and Development teams to resolve system issues and support platform enhancements.
• Contribute feedback and observations to improve platform supportability and the customer experience.
• Assist with testing and validation of platform updates and enhancements.
• Participate in technical projects related to data imports, reporting, system administration, and platform optimization.

Requirements

• Bachelor's degree in Computer Science, Software Development, Programming, or a closely related technical field. An Information Technology or related degree may be considered when combined with meaningful programming coursework, SQL training, or relevant technical certifications.
• 3+ years of experience providing technical support to SaaS applications or enterprise software solutions.
• Advanced Microsoft Excel skills, including working with large datasets, formulas, lookup functions, pivot tables, filtering, sorting, data validation, and data analysis.
• Experience performing data imports, exports, data validation, data cleanup, data mapping, or other customer data-management activities.
• Working knowledge of SQL and relational databases.
• Experience consulting with customers, end users, or internal stakeholders to resolve technical issues and support system configuration needs.
• Understanding of programming fundamentals and experience with languages such as Python, Java, JavaScript, or C++.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to communicate technical concepts to both technical and non-technical audiences.
• Ability to work responsibly with databases, scripts, access controls, and established security procedures.

Preferred Qualifications

• Experience supporting Chemical Management, EHS, or LMS platforms.
• Experience with APIs, REST, SOAP, JSON, XML, and system integrations.
• Experience supporting enterprise customer implementations.
• Experience with data governance, data quality, or information architecture initiatives.
• Familiarity with Agile development methodologies.
• Experience collaborating closely with Product and Development teams.

Benefits

• Fully Remote Work: Work where you're most productive—we trust you.
• Unlimited PTO: Recharge when you need to—we support work-life balance.
• Career Growth: Unlimited access to our Learning & Development library, including our own HSI LMS content.
• Well-Being First: Full medical, dental, vision, and mental health coverage.
• Secure Your Future: Generous $1:$1 401(k) company match—your future is important to us.
• This position has an annual salary range of $65K-$75K. Placement within the range will depend on experience, qualifications, and other business considerations.

• Application Process: To ensure a fair and consistent hiring process, all candidates must apply through our online application system.
• Due to the volume of applications we receive, we are unable to respond to individual inquiries regarding application status or consideration for the role.
• Candidates whose qualifications closely match our requirements will be contacted directly by our recruiting team.