Technical Specialist 4/TS4 (40749)

About the role

• Act as an Infrastructure Operation (I/O) Manager and ensure that SLA’s and other performance metrics are met by our service partners
• Help monitor and troubleshoot the technical performance of the OAKS ERP systems
• Drive collaboration with our I/O Managed Services Providers (MSP), key internal IT and Security organizations, and other critical vendor partners
• Lead identification, triage, troubleshooting and reporting of production issues and problems in the OAKS ERP infrastructure
• Help develop solution architectures, technical work plans and estimates for planned projects (e.g. upgrades, expansion, new capability releases, etc.)
• Consult on technical aspects of break/fix approaches, planned enhancements, MSP contract change requests, and architecture strategies and approaches necessary for driving ongoing performance management and security compliance
• Bring research and recommendations to the OAKS ERP team to continually improve the current system environment
• Act as a key point of contact with infrastructure vendors and internal service providers regarding infrastructure, network and security incident case management

Qualifications

5+ years of Verifiable experience in the Following Areas

• Infrastructure Operations Management experience in a geographically dispersed, high availability, virtualized system environment
• Excellent verbal and written communication skills
• Large/complex organization experience
• Infrastructure management/outsourcing experience – preferably onshore – in a leadership role
• Experience with PeopleSoft/Oracle application systems
• Experience in an Outsourced/Managed Services and/or Cloud-based provider environment
• Demonstrable understanding of architectural principles and best practices for Oracle Systems
• Experience with interface batch architectures and third-party "bolt on" applications that commonly integrate with PeopleSoft applications systems (e.g. EDI, FTP, UC4, Tumbleweed, etc.)

Preferred

• Experience with the Oracle Engineered Systems technical platform
• Experience in developing technical documentation for applications and systems
• Ability to interface and resolve issues across all levels of an organization
• Proficient in ITIL, SDLC, and Quality Assurance processes
• Experience in developing comprehensive technical strategy deliverables for both application and infrastructure environments

Preferred Education

• 4 year college degree or equivalent technical study
• Certified Oracle PeopleSoft Technical Consultant.

Additional Information

• "All your information will be kept confidential according to EEO guidelines".
• All candidates who are authorized to work in US are encouraged to apply.
• Candidates must clear the Background check prior to commencing the assignment.

Third Party Candidates

Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.