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Technical Support Agent

Location: Hudson Oaks, TX
Listed: Today

About the Role

Join Nextlink as a Technical Support Agent, where you'll be the voice of our customer experience and the first line of support for customers using our internet services. You don't need prior call center or ISP experience - we provide full training. If you're tech-savvy, love solving problems, and want a role that builds real networking and troubleshooting skills, this is a great fit.

You'll help customers with connectivity issues, answer questions about their services, and ensure a smooth, positive experience with every interaction.

What You'll Do

Deliver exceptional customer service in every phone, email, chat, or social media interaction.
Perform step-by-step troubleshooting for no-connection, intermittent, slow-speed, or fiber connectivity issues.
Create and manage customer issue tickets using company support tools.
Diagnose and resolve residential and business customer internet issues.
Assist with plan upgrades/downgrades based on customer needs.
Schedule service appointments for field technicians.
Maintain accurate documentation of customer interactions and solutions.
Complete additional duties as assigned.

What You Bring

Curiosity and comfort with internet, Wi-Fi, computers, or basic networking (professional or personal experience).
Strong communication and problem-solving skills.
Ability to stay calm, positive, and customer-focused.
Experience in customer service is a plus - not required.
Ability to sit for extended periods and work in an office environment.

Why You'll Enjoy Working at Nextlink

Fully paid training during your first three weeks at our Fort Worth office
Growth path into advanced technical support, quality assurance, leadership, training, or field roles
Supportive team environment with leaders focused on developing your skills
Bilingual Pay Incentive: Candidates who pass our bilingual assessment will receive an additional $1.00/hour

Great benefits package including

401(k) + Company Match
Health, Dental, and Vision insurance
HSA option
Life insurance
Paid time off & parental leave
Employee discounts
Employee Assistance Program
Referral bonuses

Work Hours

Full-time, 40 hours per week
Stable schedules with opportunities for overtime based on business need

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Additional Pay

A $2.00/hour shift differential is applied to any hours worked after 6:00 PM, any day of the week.

Available Shifts: 9a-8p - Tu-Th, Sa
11a-10p - Tu-Th, Sa
11a-10p - F-M

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Please attach a resume to your application

Pay: $18.00 per hour

Equal opportunity and legal notices

Nextlink is an Equal Opportunity Employer. We value diversity and are committed to a workplace free of discrimination and harassment.

We maintain a drug-free workplace to ensure a safe, productive environment.

Job Type: Full-time

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.

Read the original posting

From Nextlink Internet's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

Rolev.ai is a job search and application tool for US job seekers. For this Technical Support Agent role at Nextlink Internet, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.

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Common questions

Where is the Technical Support Agent job at Nextlink Internet located?

This Technical Support Agent position at Nextlink Internet is located in Hudson Oaks, TX. Always check Nextlink Internet's application page for specific state eligibility or relocation policies.

How do I apply for the Technical Support Agent position at Nextlink Internet?

This listing links directly to Nextlink Internet's Workday application page. You can apply directly on Nextlink Internet's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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