Technical Support Analyst II (Hardware & Field Service)
- Location
- Baltimore, MD · On-site
- Job type
- Full-time
- Level
- Senior
- Listed
- 30 days ago
Skills & highlights for this role
- hardware troubleshooting
- remote technical support
- on-site deployment
About the role
We are looking for a motivated troubleshooter to play a critical role in driving Alertus' rapid growth. Reporting to the Technical Support Manager, the Technical Support Analyst II role combines remote technical assistance with on-site deployment and hardware troubleshooting, serving as a key resource for customer project startups, field diagnostics, and hardware replacement.
Our ideal candidate is a technical, versatile problem-solver with a strong desire to always provide the best and most efficient customer service.
This position requires frequent travel to customer sites (up to 50%), with occasional adjustment of work hours to support project schedules.
*This is an office-based role when not traveling to customer sites.
Company Description
At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.
From Alertus Technologies's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Technical Support Analyst II (Hardware & Field Service) role at Alertus Technologies, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
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Common questions
Where is the Technical Support Analyst II (Hardware & Field Service) job at Alertus Technologies located?
This Technical Support Analyst II (Hardware & Field Service) position at Alertus Technologies is located in Baltimore, MD (On-site). Always check Alertus Technologies's application page for specific state eligibility or relocation policies.
What qualifications are required for Technical Support Analyst II (Hardware & Field Service) at Alertus Technologies?
For the Technical Support Analyst II (Hardware & Field Service) role, Alertus Technologies highlights experience with hardware troubleshooting, remote technical support, on-site deployment. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Technical Support Analyst II (Hardware & Field Service) position at Alertus Technologies?
This listing links directly to Alertus Technologies's Lever application page. You can apply directly on Alertus Technologies's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.