Technical Support Analyst III

About the role

This position is not eligible for visa sponsorship, now or in the future. Candidates must be a US Citizen or valid Green Card Holder.

This position is hybrid 3 days per week in the following office locations: Cincinnati, OH

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for an Technical Support Analyst III to join our ever-evolving Technical Conversions Support team and help shape the future of global commerce.

What you’ll own

• Boarding and support of merchant clients and maintaining client configurations and product enhancements.
• Complete certification of settlement files and generate settlement files and reports as requested.
• Engage with Line of Business, Operations, Support and Development teams to deliver best in class service to our clients.
• Complete Service Requests and resolve assigned Incidents within designated OLAs.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Analyzes problems, documents and communicates resolution, and conducts follow up. Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures in the knowledge management system.

What you’ll bring

• Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in Technical Support, Production Support, Engineering, or IT
• Knowledge of JCL, TSO, Assembler and/or Cobol is desirable and scripting is a plus
• Excellent analytical, problem-solving and time management skills
• Ability to successfully manage multiple concurrent tasks
• Must be extremely detail-oriented and thorough in completing tasks
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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EEOC Statement

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position.

Washington Candidates: Click here for information on the Fair Chance Act.