Technical Support Analyst (Tier 2)
- Location
- Austin, TX · Hybrid
- Job type
- Full-time
- Level
- Senior
- Experience
- 2+ years
- Listed
- 17 days ago
Skills & highlights for this role
- Windows Server and Desktop OS
- Microsoft Azure
- Office 365
- Familiarity with macOS and Linux
- Common desktop applications
- Common networking/internet services (DHCP, DNS, domain registration)
- Server backup application management
- Virtualization technologies (VMware vSphere, Hyper-V)
- VoIP solutions (e.g., RingCentral)
- Remote and on-site technical support
- Ticketing system documentation and time tracking
- Effective communication and teamwork
Also useful
- PowerShell, Bash, or Python scripting
- Routing, switching, and firewall administration
- Meraki, SonicWall, Cisco, or Dell networking
- Remote Desktop Services administration
- Industry certifications
Job Summary
Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk.
We support hundreds of organizations and thousands of end users in a extremely variable environments. Essential Duties and Responsibilities Microsoft Azure and Office 365 Administration Provide remote technical support to customers calling for various technical issues. Provide on-site technical support to customers as needed. Must have flexible after-hours availability for implementation and deployment tasks.
Track time and provide troubleshooting notes as you work.
Requirements & Qualifications
Desired Technical Knowledge Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge. Windows Server and Desktop OS (all versions) Familiarity with public cloud technologies (Microsoft Azure and 365 is a must) Familiarity with MacOS and Linux operating systems. Common Desktop Applications (Office, etc.)
Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.) Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery) Virtualization Technologies (VMware vSphere and Hyper-V) Familiarity with VOIP solutions, such as Ring Central Other desirable skills Basic Scripting knowledge (PowerShell, Bash, Python) Standard Networking (Routing, Switching, Firewalls.
Specifically Meraki, Sonicwall, Cisco, and Dell) Familiarity administering Remote Desktop Services Additional Requirements Must live in the Austin, TX metro or surrounding area. Participate in after hours support rotation. Must pass background screening. Must be able to lift 20 lbs. Ability to work in a team and communicate effectively. Responsible for entering billable time and notes into ticketing system in real time.
- Certifications: Preference is given to well certified individuals.
- Experience: 2+ years experience in a help desk or network support position.
- Education: Degrees are valued but not required.
- We prefer experience and certifications.
Equal opportunity and legal notices
75% to 100% work-from-home options if based in Austin, TX Flexible Paid Time Off Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance GCS is an equal opportunity employer. GCS is a certified small business.
From GCS Technologies's careers page, first listed on Rolev.ai on October 23, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Technical Support Analyst (Tier 2) job at GCS Technologies located?
This Technical Support Analyst (Tier 2) position at GCS Technologies is located in Austin, TX (Hybrid). Always check GCS Technologies's application page for specific state eligibility or relocation policies.
What qualifications are required for Technical Support Analyst (Tier 2) at GCS Technologies?
For the Technical Support Analyst (Tier 2) role, GCS Technologies highlights 2+ years of relevant experience; experience with Windows Server and Desktop OS, Microsoft Azure, Office 365, Familiarity with macOS and Linux, Common desktop applications, Common networking/internet services (DHCP, DNS, domain registration). Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Technical Support Analyst (Tier 2) position at GCS Technologies?
This listing links directly to GCS Technologies's Workable application page. You can apply directly on GCS Technologies's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workable application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.