Technical Support Engineer

Pay and benefits

Proven ability to apply software troubleshooting theories, principles, and methodologies to complex issues and develop innovative solutions. Experience owning entire projects or processes, including driving improvements to systems, tools, or workflows that positively affect team performance. Strong analytical skills with the ability to interpret support data and communicate findings to technical and non-technical audiences.

Demonstrated track record of customer-facing excellence, with a service mindset and genuine desire to help people succeed. Enthusiasm for technical problem-solving with attention to detail and the ability to navigate ambiguity. Excellent written and verbal communication skills. Self-motivated and able to work independently while contributing to a collaborative team environment.

Bachelor's Degree or higher in Engineering, Math, Computer Science, Natural Sciences, or a related field. 1-3 years of experience in a technical support, customer-facing technical, or related role. Nice to Have: Experience with industrial software, SCADA, data historians, or operational technology (OT) environments. Familiarity with SQL, scripting languages, or developer technologies (APIs, web services).

Additional language skills, specifically Spanish, Portuguese, or French. Experience mentoring or training others in a technical environment. USA Benefits include: Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.

It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: aveva.com/en/about/careers/benefits/ Hybrid working We work in a hybrid way at AVEVA.

Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process. Hiring process Interested? Great!

Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: aveva.com/en/about/careers/hiring-process About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries.

Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy.

Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/ Find out more: aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment.

Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.