Technical Support Engineer

About the Role

We are seeking a Technical Support Engineer to provide advanced technical support for Automated Logic products and systems. In this role, you will support the Automated Logic dealer network by helping diagnose and resolve technical issues related to hardware, software, firmware, networking, and system configuration.

This is a hybrid role, with 3 days being in-office and 2 days being remote per week. Candidates should be able to work from our Kennesaw, GA office as needed while also having the flexibility to work remotely. This position is a Tier 3 technical support role focused on helping dealers troubleshoot complex product and system issues while supporting product quality, documentation, training, and continuous improvement efforts.

Key Responsibilities

• Provide advanced online and phone-based technical support to the Automated Logic dealer network.
• Troubleshoot complex hardware, software, firmware, networking, and system configuration issues.
• Reproduce reported issues when possible, collect and analyze diagnostic information, and provide clear technical findings to Engineering and Product teams.
• Work closely with internal teams to investigate escalated technical issues and support customer resolution.
• Provide feedback to documentation and training teams to improve customer-facing and internal technical resources.
• Assist with final checkout activities for new products before release.
• Participate in beta testing programs and provide practical technical feedback.
• Support training initiatives as needed by sharing product knowledge and technical expertise.

Qualifications & Experience

• High School Diploma or GED.
• 2+ years of experience with a controls company, including engineering, field technician, job start-up, or service experience or 2+ years of IT networking experience.

Preferred Skills

• Bachelor's degree in building automation, controls, IT networking, technical support, or a related field.
• Experience with BACnet/SC or industrial networking is a plus.
• Experience with WebCTRL or other building automation systems
• IT-related certifications are a plus.
• Ability to explain technical concepts to non-technical users.
• Strong troubleshooting skills and attention to detail.
• Technical certifications and any direct Automated Logic training are a plus.
• Hands-on experience setting up certificates (PKI infrastructure).
• Basic scripting or automation experience (PowerShell, Python, or Bash) is a plus.
• Linux experience is a plus.
• Prior experience in a customer-facing technical role.
• Ability to work independently while coordinating with multiple stakeholders.

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.