Technical Support Engineer

About the role

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Technical Support Engineer is responsible for providing advanced technical support and assistance to CrossCountry Mortgage (CCM) employees and CCM affiliates regarding software, hardware, network, and audio/visual technologies.

Job Responsibilities

• Provide escalated technical support to customers and internal teams on complex software, hardware, network, and audio/visual issues.
• Diagnose, troubleshoot, and resolve technical issues through research, testing, and collaboration with other teams.
• Configure, maintain, and troubleshoot audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems.
• Create and maintain detailed technical documentation and knowledge base articles for troubleshooting and resolution procedures.
• Analyze customer or system requirements and specifications to develop, modify, and implement technical solutions and enhancements.
• Conduct testing and quality assurance activities to ensure the functionality, security, and performance of systems and applications; design, develop, and test computer software and operating systems.
• Communicate technical information effectively to non-technical customers and stakeholders, providing updates and resolutions in a timely manner.
• Train customers and internal teams on new features, functionality, and best practices for software, systems, and audio/visual technologies.

Qualifications and Skills

• Bachelor's degree in Computer Science, Information Technology, related field, and/or equivalent combination of education/experience.
• Experience in technical support or a similar role, with a knowledge of software, hardware, network, and audio/visual troubleshooting.
• Experience configuring, maintaining, and troubleshooting audio/visual technologies such as video conferencing systems, digital signage, projectors, and sound systems.
• Knowledge of programming languages, operating systems, and software applications relevant to the role.
• Excellent communication and collaboration skills.
• Excellent problem solving skills.

Additional information

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package:

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.