Technical Support Engineer

About the role

• Technical Support Engineer
• Location: New York
• Salary: Competitive

Join the Options Technical Support Team in New York!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?

Global travel: We have offices in New York, Chicago, Toronto, Hong Kong, Singapore, Tokyo, Paris, London, Cambridge, Belfast and more.

Career Development: You will have access to professional skills development and technical training designed to help you grow throughout your career with us.

High-Performing, Autonomous Teams: Join a self-sufficient, successful team where your ideas can make a real impact.

Competitive Rewards: In addition to a competitive salary, we reward our employees with a range of bonus incentives and a comprehensive benefits package.

The Role

As a Technical Support Engineer you will sit at the heart of mission-critical trading and cloud infrastructure. You’ll work directly with cutting-edge financial technology, supporting global clients while solving complex, real-time technical challenges.

This is an exciting opportunity to work in a fast-paced environment and contribute to Options continued success.

Essential Criteria

• Strong research, writing and communication skills.
• Ability to work in a fast-paced and changeable working environment.
• Customer service experience (comfortable working with senior management and business owners).
• Exceptional organisational skills and strong attention to detail.
• Desire to travel and see the world.
• Ability to work independently and manage your own projects in a professional manner.
• Solid competency in the following: Word, PowerPoint and Excel.
• Candidates must have or be working towards an Undergraduate degree or have previous experience in a similar role.

Desirable Criteria

• Previous start-up, technology or business experience.
• Degree level qualification or equivalent in related field.
• A passion for start-ups, innovation and financial technology.
• Strong interpersonal skills with client facing experience.
• Project management skills and proven ability to manage own workload.

What We Offer

We provide a competitive benefits package tailored to the technology and financial services sector:

• Health & Wellness: Comprehensive healthcare support, risk benefits and digital wellness resources.
• Family Support: Enhanced family leave benefits.
• Professional Growth: Access to professional learning platforms and internal development programs.
• Retirement: Pension/retirement schemes to support your long-term financial planning.
• How to apply
• Submit a CV and cover letter to the Technical Support Engineer position. On your CV, please include a section on your Hobbies and Interests and on the covering letter please detail the role you are applying to, along with your availability.
• We look forward to reviewing your application and discussing how you can make an impact at Options Technology!