Technical Support Engineer
- Pay
- Monthly
- Location
- Portland, TN
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Listed
- 21 days ago
Skills & highlights for this role
- HVAC/R systems
- plumbing applications
- CAD software
- customer technical support
Also useful
- building codes
About the role
Gastite delivers innovative solutions through our core values of safety, quality, people, and customers. We commit ourselves to ensure inclusion, integrity, and excellence as we prosper in all aspects of our business.
Primary Responsibilities
- The Technical Service Engineer is based in the Portland office and serves as the primary liaison between internal teams and field staff.
- This role provides timely technical support, training, and customer assistance while helping maintain safety and compliance.
- Most work (about 60–70%) is office-based, with 30–40% travel for hands‑on support, training, and basic field investigations.
- Provide technical support to customers and field staff by answering product questions and guiding them through basic troubleshooting.
- Assist with on‑site visits to observe installations, deliver introductory training, and support product demonstrations.
- Learn product designs, applications, and industry requirements to confidently explain product use.
- Document support calls, questions, and solutions to help build team knowledge and improve processes.
- Work with management to support product investigations and follow up on reported issues.
- Contribute to updating training materials and help present training sessions for customers and internal staff.
- Share recurring questions or field trends with Engineering, Quality, Customer Service, and Operations to support product improvements.
- Follow company safety procedures and begin learning relevant codes and standards used in HVAC/R and plumbing applications.
- Demonstrate mechanical aptitude and a willingness to build industry knowledge over time.
- Comfortable with regular travel for training and site visits.
Qualifications & Requirements
Skills Required
- Microsoft Office and CAD software
- Strong communication skills
- HVAC/R and plumbing, contracting, and industry experience
- Frequent domestic travel required, infrequent international travel
Education & Experience preferred
- AS Engineering or equivalent through relevant work experience
- 2-6 years of relevant experience with HVAC/R
About the Company
Additional Information
This list of duties and responsibilities is not intended to be exhaustive. As business needs change, additional duties or responsibilities may be added or removed. Gastite employees are expected to be team players and have a willingness to assist in other tasks on an as-needed basis.
We believe that different perspectives and backgrounds are what make a company flourish. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
Equal opportunity and legal notices
All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.
From Smiths Group's careers page, first listed on Rolev.ai on October 19, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Technical Support Engineer role at Smiths Group?
The Technical Support Engineer posting at Smiths Group states compensation of Monthly. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Smiths Group's official career site.
Where is the Technical Support Engineer job at Smiths Group located?
This Technical Support Engineer position at Smiths Group is located in Portland, TN. Always check Smiths Group's application page for specific state eligibility or relocation policies.
What qualifications are required for Technical Support Engineer at Smiths Group?
For the Technical Support Engineer role, Smiths Group highlights 2+ years of relevant experience; experience with HVAC/R systems, plumbing applications, CAD software, customer technical support. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Technical Support Engineer position at Smiths Group?
This listing links directly to Smiths Group's SmartRecruiters application page. You can apply directly on Smiths Group's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.