Prosum
Technology & SoftwareDirect SmartRecruiters career site

Technical Support Manager (Application Support)

Location
Tempe, AZ · On-site
Job type
Full-time
Level
Lead / Staff
Experience
2+ years
Listed
30 days ago

Skills & highlights for this role

  • SQL
  • Linux text processing
  • browser troubleshooting

Also useful

  • AWS
  • MongoDB
  • Hadoop

Responsibilities

  • Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
  • Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
  • Suggest various service and product enhancements

Requirements for the Role

  • 2+ years technical support for SaaS-based software
  • 3+ years working with one of the following: JavaScript, Python, or Java
  • Experience with: Troubleshooting through browser tools
  • Linux text processing tools
  • Writing SQL queries

Nice to Haves

  • Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc...
  • MongoDB, Hadoop, or Atlassian product experience
  • AWS- working knowledge

Additional Information

All your information will be kept confidential according to EEO guidelines.

Overview

Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company:

Read the original posting

From Prosum's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

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Common questions

Where is the Technical Support Manager (Application Support) job at Prosum located?

This Technical Support Manager (Application Support) position at Prosum is located in Tempe, AZ (On-site). Always check Prosum's application page for specific state eligibility or relocation policies.

What qualifications are required for Technical Support Manager (Application Support) at Prosum?

For the Technical Support Manager (Application Support) role, Prosum highlights 2+ years of relevant experience; experience with SQL, Linux text processing, browser troubleshooting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Technical Support Manager (Application Support) position at Prosum?

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