Technical Support Representative
- Location
- Golden Valley, MN
- Listed
- Today
About the role
Tech Support Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through all products.
Tasks and Responsibilities
- Customer Support - Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
- Problem Solving - Diagnose and resolve technical hardware and software issues.
- Applications Knowledge - Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
- Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.
Basic Qualifications
- High school diploma
- Minimal call center experience
- Experience troubleshooting Internet Service Provider Equipment Wireless Networking experience
- Minimum 2 year technical experience and/or technical degree
Additional Qualifications
- Technical or bachelors degree preferred
- Electrical degree or experience preferred
- IT experience
- HVAC experience
- Experience troubleshooting Internet Service Provider equipment
- Wireless Networking experience
Qualifications & Requirements
Tech support background, IT customer service/call center background troubleshooting background strong communication skills
- Additional Information: Pay Rate: DOE 16-20/hour
- Shift: Monday-Friday, 8AM-4PM
- 8+/- Month Contract
From OLSA Resources, Inc.'s careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Technical Support Representative job at OLSA Resources, Inc. located?
This Technical Support Representative position at OLSA Resources, Inc. is located in Golden Valley, MN. Always check OLSA Resources, Inc.'s application page for specific state eligibility or relocation policies.
How do I apply for the Technical Support Representative position at OLSA Resources, Inc.?
This listing links directly to OLSA Resources, Inc.'s SmartRecruiters application page. You can apply directly on OLSA Resources, Inc.'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.