Technical Support Representative
- Pay
- $50,000 – $70,000 per year
- Location
- Orem, UT · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 22 days ago
Skills & highlights for this role
- JavaScript
- REST APIs
- technical troubleshooting
Also useful
- JSON
- HTTP
Stated benefits & perks
- Health
- Dental
- 401k match
- Life insurance
- Long-term disability
About the role
As a Technical Support Representative, you’ll be one of the first people our customers turn to when they need help, and many of them are developers and technical pros themselves. You’ll own customer issues from first contact to resolution: troubleshooting API integrations, explaining how our products work, and making complex answers feel simple.
We’re counting on you to respond quickly, resolve issues accurately, and bring what you learn back to the team so our documentation, products, and processes keep getting better. This role is a great fit for a curious, steady problem-solver who enjoys learning new technology and takes real satisfaction in leaving every customer thinking, “Wow, that was easy.”
This is a full-time, onsite role based in Orem, UT. Your schedule will be Monday through Friday, 8 hours between 7 a.m. and 5 p.m.
What you’ll do
- Provide timely, accurate technical support to customers through written and verbal channels
- Troubleshoot, diagnose, and resolve product, configuration, and API integration issues
- Guide customers through technical details using your knowledge of JavaScript (ECMAScript) and our API-based products
- Explain complex technical concepts clearly to customers with a wide range of technical backgrounds
- Document issues and resolutions, and contribute to knowledge base articles and help documentation
- Escalate product defects and complex issues with clear reproduction steps and supporting detail
- Deliver occasional customer presentations and product walkthroughs
- Collaborate with teammates to share customer insights and improve how we support customers
- Build deep expertise in our products and stay current as they evolve
Who you are
- Bachelor’s or associate’s degree in IT, computer science, or a related field, or equivalent experience
- Some experience with programming languages, especially JavaScript (ECMAScript)
- Familiarity with APIs and web technologies (REST, JSON, HTTP) is a plus
- Able to learn new technical concepts quickly
- Strong written and verbal communicator with a customer-first mindset
- Proactive problem-solver who enjoys learning and growing with the company
Benefits and Perks
- Competitive compensation, $50k - $70k
- 100% paid health, dental, and basic life insurance premiums (including family coverage)
- Long-term disability insurance
- Generous PTO that increases with tenure
- 401(k) with company matching
- Ongoing training and professional development
- Drinks, snacks, team lunches, and activities
- In-office chiropractic services
- To apply: Sounds too good to be true? Apply and find out for yourself.
- This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, compensation, and training. Employment is contingent upon successful completion of a background check following an offer of employment.
About Smarty
Meet Smarty.
You may not have heard of us, but you've probably benefited from our work. Smarty is a leader in location data intelligence, helping businesses around the world verify, standardize, and enrich their address and location data at scale. When a package reaches the right door or an order ships without a hitch, there's a good chance we helped.
We've built all of this the hard way: self-funded, profitable, and on our own terms. That independence lets us make long-term decisions, invest in our people, and hold a high bar for our work. Now we're growing into our next chapter, and we're looking for builders who want to help shape it.
Equal opportunity and legal notices
Smarty provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or protected veteran status.
From Smarty's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Technical Support Representative role at Smarty, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
- Lead Technical Support - POSStubHub · Atlanta, GA
- Application and Technical Support Specialist, Planning and Performance ManagementStrata Decision Technology · Chicago, IL
- Technical Support Representative - ACS/WorkstationsHp · Rio Rancho, NM · $24 – $34/hr
- Technical Implementation SpecialistMCCi · Remote (US)
- Integrations Specialist - Level IIePayPolicy · Austin, TX
- Technical Support EngineerHoxhunt · Minneapolis, MN
Common questions
What is the salary for the Technical Support Representative role at Smarty?
The Technical Support Representative posting at Smarty states compensation of $50,000 – $70,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Smarty's official career site.
Where is the Technical Support Representative job at Smarty located?
This Technical Support Representative position at Smarty is located in Orem, UT (On-site). Always check Smarty's application page for specific state eligibility or relocation policies.
What qualifications are required for Technical Support Representative at Smarty?
For the Technical Support Representative role, Smarty highlights experience with JavaScript, REST APIs, technical troubleshooting. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Technical Support Representative position at Smarty?
This listing links directly to Smarty's Rippling application page. You can apply directly on Smarty's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Rippling application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.