4DS Corp
Logistics & Supply ChainDirect SmartRecruiters career site

Technical Support Specialist

Location
Hicksville, NY (Remote) · On-site
Job type
Full-time
Level
Mid-level
Experience
1+ year
Listed
30 days ago

Skills & highlights for this role

  • computer networks
  • Windows
  • Mac OS
  • Freshdesk

Also useful

  • remote desktop software
  • hardware troubleshooting

Responsibilities for Technical Support Specialist

  • Install and configure computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Actively update, maintain and monitor all aspects of computer networks
  • Resolve technical issues related to network interruptions
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Maintain a working log detailed all required system updates, as well as the date of completion
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Assist management in creating training materials pertaining to computer troubleshooting and usage

Qualifications for Technical Support Specialist

  • A bachelor's degree in computer science or related technology field is preferred
  • Industry-specific certification in relevant computer languages or software may be required
  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Professional written and interpersonal skills are essential when communicating with customers and clients

Ability to prioritize and manage several milestones and projects efficiently:

  • Additional Information: Additional Information
  • Job Type: Full-Time
  • Work Location: Hicksville, NY

We offer CPT, OPT, H1B Sponsorship for International Applicants

All your information will be kept confidential according to EEO guidelines.

About the Company

Founded in 2015, 4DS Corp. is a NY based multi-asset logistics, e-commerce and business solutions organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, solutions, payments and more.

Read the original posting

From 4DS Corp's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Technical Support Specialist job at 4DS Corp located?

Yes, this Technical Support Specialist opening at 4DS Corp is listed as Hicksville, NY (Remote) (On-site). Always check 4DS Corp's application page for specific state eligibility or relocation policies.

What qualifications are required for Technical Support Specialist at 4DS Corp?

For the Technical Support Specialist role, 4DS Corp highlights 1+ year of relevant experience; experience with computer networks, Windows, Mac OS, Freshdesk. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Technical Support Specialist position at 4DS Corp?

This listing links directly to 4DS Corp's SmartRecruiters application page. You can apply directly on 4DS Corp's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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