Technical Support Specialist

About the role

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Your mission

Join our Product Support Team where you will work close to the customer, acting as a crucial bridge between our production lines and the end-user. We are looking for someone who truly knows the technicalities of cranes. You will be surrounded by a highly experienced, collaborative team - who are ready to support your success in a great working environment.

As a Technical Support Specialist, you will provide expert first and second-line technical support for our crane business lines. You will be the go-to person ensuring fast, effective, and transparent resolutions for customer cases. By routing important inquiries, conducting root cause analyses, and acting as a subject matter expert in development projects, you will ensure our customers receive top-tier technical assistance while driving continuous product improvement.

Key responsibilities

• Receive, track, and resolve technical claims, tickets, and inquiries regarding loader loader heavy and superheavy cranes, parts, and accessories
• Provide on-site field support, perform technical audits, and conduct field investigations within your area of expertise
• Establish detailed problem reports, facilitate cross-functional root cause analyses, and manage the Product Life Cycle (PLC) support process
• Act as the communication bridge by ensuring efficient feedback loops between customers, R&D, Quality Assurance, and regional management
• Participate in New Product Development (NPD) projects as a subject matter expert and recommend process or product modifications
• Plan and execute technical training, capture ongoing training needs, and help distribute service letters and product recalls.

What we are looking for

• Academic degree in engineering (or equivalent technical education) with some years of experience in technical service, workshop, or design within load handling equipment
• Strong fact-based problem-solving skills with hands-on experience using customer support IT systems, ticketing processes, and technical diagnostics
• Fluent in English (C1 level required); proficiency in Spanish or Italian is a strong advantage
• Valid driver’s licenses for both passenger cars and trucks, as well as a crane operator license- is it applicable for this position?
• Customer-focused, highly communicative team player willing to travel up to 60-80 days per year.

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

• Contract Type: Permanent
• Salary: € 45k – € 55k Gross Annual Salary (RAL), based on experience

Note: The final offer within this range will be determined exclusively by objective, gender-neutral criteria, such as the candidate's specific skills, professional experience, and technical competencies demonstrated during the interview process.

Ccnl

Metalmeccanico Industria & Company collective agreement.

Ready to apply?

• Click on the apply button below to send in your application in English. Applications will be reviewed on a rolling basis.
• Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.