Technical Trainer & Operations Support

About the role

At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.

Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Primary duties may include, but are not limited to

Learning Strategy & Curriculum Development

• Design, develop, and maintain global curricula, learning pathways, and competency frameworks for Operations personnel.
• Establish standards and best practices for instructional design, course development, assessment, and learner evaluation.
• Conduct training needs analyses and partner with operational leaders to identify capability gaps and development opportunities.
• Develop and maintain structured role-based learning paths that support onboarding, progression, certification, and career development.
• Ensure training content remains current, relevant, and aligned with business objectives and evolving operational requirements.

Training Program Management

• Manage the lifecycle of global training programs from design and development through implementation, evaluation, and continuous improvement.
• Coordinate with regional leadership to ensure effective deployment of training programs across multiple geographies and business units.
• Establish metrics and reporting processes to measure training effectiveness, learner engagement, competency attainment, and business impact.
• Support succession planning and workforce development initiatives through structured learning programs.

New Product & Technology Enablement

• Partner with product management, engineering, operations, and subject matter experts to develop learning solutions that support the launch and adoption of new products, technologies, services, and operational processes.
• Lead training readiness activities for new product introductions and major operational changes.
• Develop implementation plans, learning materials, and communication strategies that support organizational change and technology adoption.

Learning Systems Administration

• Serve as Technical Training's primary administrator and business owner for learning management systems and supporting learning technologies.
• Manage course catalogs, learning assignments, learner records, certifications, reporting, and system governance.
• Evaluate and implement technologies that improve learning delivery, accessibility, reporting, and learner experience.
• Develop dashboards and reporting tools to provide training and competency insights to operational leadership.

Global Training Governance

• Establish and maintain global training standards, processes, and documentation.
• Promote alignment and consistency of learning programs across regions while allowing for applicable local requirements.
• Facilitate collaboration among regional training leaders, subject matter experts, and operations stakeholders to drive continuous improvement and standardization.

Experience

• Bachelor's degree required. Master's degree strongly preferred. Major in Instructional Design, Education, Organizational Development, Human Resources, or a related field preferred.
• Minimum four years of experience in technical training, learning and development, instructional design, workforce development, technical writing, or a related discipline.
• Experience developing and implementing global learning programs in a technical, industrial, manufacturing, energy, or service-based environment preferred.
• Experience administering Learning Management Systems and related learning technologies preferred.
• Experience leading training initiatives supporting organizational change, new product introduction, or technology implementation preferred.

Knowledge, Skills, and Abilities

• Expertise in instructional design principles and adult learning methodologies.
• Strong curriculum development and learning program management skills.
• Experience administering learning management systems and learning technologies.
• Knowledge of competency management, training governance, and workforce development practices.
• Strong project management and stakeholder engagement skills.
• Excellent written, verbal, and presentation communication skills.
• Ability to influence and coordinate across global and cross-functional teams.
• Strong analytical skills with the ability to measure and communicate training effectiveness.
• Ability to manage multiple initiatives and priorities in a global environment.

Note

This is a non-DOT position and is not considered to be Safety Sensitive