Technical Trainer

About the role

InterSystems Technical Trainers play a crucial role instructing customers on our software, database and interoperability technologies. They deliver training solutions worldwide to empower learners from Global 500 companies to regional hospitals with the information and technical skills needed to quickly design and build powerful InterSystems technology-based solutions.

We are looking for bright, confident and motivated instructors to join our training team as well as individuals wanting to become instructors. Successful Technical Trainers balance interpersonal and coaching skills with a deep technical understanding of our products. Trainers work independently to deliver and improve courses, and work collaboratively to design new courses and training materials

Senior trainers will train and mentor you as you learn and excel in delivering technically demanding training knowledge. Excellent technical skills, emotional intelligence, a desire to teach and enable others to learn, and comfort instructing in a classroom setting will help you succeed in this role.

Some trainings are delivered virtually, and others are in person.

Responsibilities

• Deliver technical training in person or in a virtual classroom using remote learning tools.
• Help customers, partners and internal staff excel in their roles by training them to use our corporate products. Developers, integrators, administrators, analysts and software architects are among those you'll help.
• Support our Online Learning Team as they grow our catalog of interactive online courses and resources.
• Work collaboratively with Customer Support, Account Management and Marketing teams to provide innovative and sound instructional solutions to ensure effective use of InterSystems products and technologies.

Learning Outcomes

• Cultivate and refine client-facing interpersonal skills as you deliver training to diverse technical audiences.
• Sharpen presentation skills and learn how to engage audiences for an extended period of time.
• Explore new technologies supporting InterSystems cloud and big data initiatives.
• Enrich your technical acuity as you work with our database platform and interoperability products, as well as industry technologies and standards such as REST, Python, AI-enhanced tools, AngularJS, HL7® FHIR®, OAuth and many others.

Qualifications

• Instructional aptitude.
• Strong technical and interpersonal customer-facing skills.
• Exceptional presentation skills, including strong verbal and written communication skills.
• Experience delivering training of software/applications is preferred (however, we are willing to train motivated technical candidates).
• Effectively communicate complex technologies and concepts (at different levels) to specific audiences.
• Proven ability to quickly learn all aspects of technical software products.
• Demonstrated ability to work collaboratively and cross-organizationally.
• Ability to travel to customer sites to deliver training. Primarily domestic travel with possible international opportunities.

Education

• BS or MS in Computer Science or equivalent STEM field (Sciences, Technology, Engineering, and Mathematics).
• Object-oriented programming experience is a plus.

Pay and benefits

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

Benefits

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement

The estimated base compensation range for this role is

$71,000—$100,000 USD