Technical Trainer - Digital

About the role

The primary responsibility for Technical Trainer (Digital Solutions) will be to deliver operator and technical trainings to internal staff, service partners, and customers. Review training material using Instructional Systems Design (ISD) methodologies to drive continuous improvement.

This individual will also consult with Subject Matter Experts (SMEs), Program Management, and other key stakeholders to ensure training material has the most current content to exceed customer needs. The individual would be expected to fulfill these duties while adhering to Smiths Detection's best practices in Health, Safety, Environment (HSE), security, U.S. export control and SSA government guidelines.

Job duties to include but are not limited to;

• Deliver operator and technical training at customer sites. After completion of internal training certification process, travel may reach 90% at peak times. Delivery features PowerPoint presentations, soft copy job aids, hands-on activities, and end of course assessments.
• Monitor survey questions from audiences to update processes and materials.
• Deliver training to virtual audience using presentations and breakout rooms, when travel restrictions to sites are in place.
• Explain and demonstrate best practices regarding safety. This includes adhering to administrative controls, proper interaction with engineering controls, and proper use of Personal Protective Equipment (PPE).
• Explain and demonstrate tasks of a wide range of complexity to students of varying knowledge and ability. Examples include training an operator to turn on a piece of equipment, scaling up to training a technician to reprogram a computer or replace a high voltage X-Ray emission source.
• Perform Training Needs Analysis (TNA) to ensure proper alignment of customer needs against training curriculum.
• Collaborate with Instructional Designers to create new training material, and to revise existing material, with input from SMEs, Field Service, and Voice of Customer within the business.
• Participate in program reviews, technical interchange meetings and design reviews; explain application of ISD to complex technical concepts to a broad audience.
• Other duties as required by the business.

Required/Preferred

• The candidate must have high degree of mechanical, electrical, and/or electronic understanding. A college degree is acceptable but not required.
• An active certification from an accredited training certification institute, such as ATD, ACCET, or Langevin is preferred.

Years of Experience

• 3-5 years of training experience, ideally within industry and/or government (military / first responders / automation / aerospace / healthcare / government contractor / etc.)

Education Level

• High school diploma minimum

Additional Qualifications

• Must be able to obtain and retain U.S. government security clearance.

Technical Knowledge, Skills and Abilities

• Excellent verbal and written communication skills to engage with diverse groups/people/cultures.
• Strong sense of ownership, in safety best practices, assigned tasks and building of relationships.
• Ability to serve as safety ambassador to both internal and external customers.
• Working knowledge of Linux and Python
• Working knowledge of network protocols, TCP/IP models, diagnosis and security
• Ability to interpret equipment circuit diagrams, technical manuals, and field service bulletins.
• Manual handling of hand tools, power tools, test equipment, and components.
• Ability to lift items weighing up to 50 lbs. unassisted.
• Ability to use hands to finger, handle, or feel; reach with hands and arms; climb, balance or stoop, kneel, crouch or crawl. Demonstrate proper physical techniques of repairs, etc.
• Comfortable with Microsoft 365 suite (PowerPoint, Word, Excel, MS Teams).
• Verbal and written fluency in English is required
• Verbal and written fluency in Spanish, French or Portuguese is preferred but not required.
• Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This is a very dynamic position with changes occurring at a variety of levels and across various pieces of equipment.

Additional Information: We offer

Join us and we'll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You'll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You'll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

The total compensation for this position ranges from $93,215 - $139,822 /yr (Salary to be determined by the education, experience, knowledge, skills, & abilities of the applicant and the alignment with the internal team & market data). This role offers a competitive Business Profit Plan. This position includes a competitive benefits package. The comprehensive benefits package includes medical, dental & vision insurance; 401(k) with company match; paid time off; and other benefits. For details, please visit the Rewards & Benefits tab on our main careers page at Careers | Smiths Detection.

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We value professionalism, integrity, and respect in our workplace, and we strive to maintain an environment where every employee can contribute effectively to our mission.

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