Technical Training Instructor (Northeast)

Job Purpose

The Technical Training Instructor is responsible for delivering high-impact technical training and educational support to customers, distributors, and automotive repair professionals across an assigned territory. This role serves as a key technical ambassador for the company's aftermarket product portfolio, providing hands-on product and repair training while also owning the development, delivery, and continuous improvement of technical training curriculum through both instructor-led and digital learning platforms.

This position requires a self-motivated automotive professional who excels in front of technicians, is comfortable working independently in a remote environment, and is passionate about developing modern, scalable training programs.

Key Responsibilities

Technical Training & Field Support

• Deliver in-person and virtual technical training to customers, distributors, and automotive technicians on company products, systems, and repair procedures
• Conduct hands-on training in shop environments, training centers, classrooms, and customer locations
• Support new product launches through technical education, demonstrations, and field training initiatives
• Serve as a subject-matter expert for assigned product lines, vehicle applications, diagnostics, and service procedures

Customer & Distributor Engagement

• Build and maintain strong relationships with customers, distributors, and key accounts within the assigned region
• Support sales and field teams by providing technical expertise during customer visits, training events, and ride-along activities
• Represent the company at trade shows, regional meetings, and industry events
• Collect field feedback on product performance, training needs, and market trends and communicate insights to internal teams

Curriculum Development & Learning Management Systems (LMS)

• Develop, update, and maintain technical training materials, including instructor-led presentations, participant guides, job aids, videos, and digital learning content
• Create, upload, and manage courses within the company Learning Management System (LMS), including course structure, learner pathways, prerequisites, and version control
• Author and maintain e-learning content using LMS course authoring tools, ensuring SCORM compliance, compatibility, accessibility, and consistent learner experience
• Develop and administer assessments, quizzes, and knowledge checks within the LMS to measure learning effectiveness and technical competency
• Manage certifications, credentialing programs, and course completion requirements within the LMS, including tracking, renewals, and reporting
• Publish, test, and maintain SCORM packages and digital assets, ensuring proper functionality, tracking accuracy, and data integrity
• Adapt curriculum for multiple delivery formats, including in-person training, virtual instructor-led training (VILT), and on-demand e-learning
• Analyze LMS data, learner feedback, assessment results, and training metrics to continuously improve curriculum effectiveness and learning outcomes
• Collaborate cross-functionally with engineering, product management, technical support, and marketing to ensure training accuracy, consistency, and relevance

Reporting & Administration

• Track training activity, attendance, certifications, and performance metrics using internal systems and the LMS
• Provide regular reports on regional training activity, customer engagement, and training effectiveness
• Manage travel planning, scheduling, and expenses efficiently while meeting business objectives

Qualifications

Required

• 5+ years of hands-on experience in automotive repair, diagnostics, or technical training
• ASE Certification (current and in good standing)
• Strong knowledge of modern automotive systems (engine management, fuel systems, emissions, electrical, drivability, etc.)
• Proven ability to teach, present, and communicate complex technical concepts clearly to diverse audiences
• Strong interpersonal and relationship-building skills
• Ability to work independently in a remote, field-based role with minimal supervision
• Willingness to travel extensively (typically 50-75%), including overnight travel
• Valid driver's license and ability to travel by air

Preferred

• Multiple ASE certifications or ASE Master Technician status
• Prior experience as a field trainer, technical instructor, or technical support specialist
• Experience in the automotive aftermarket industry
• Curriculum development or instructional design experience
• Experience working with Learning Management Systems (LMS) and digital learning platforms

Skills & Competencies

• Strong technical aptitude and hands-on mechanical skills
• Confident presenter with strong facilitation and classroom management abilities
• Customer-focused mindset with a consultative approach
• Excellent time management and organizational skills
• Comfortable working in automotive repair environments and professional training settings
• Proficient with Microsoft Office and virtual collaboration tools
• Bi-lingual capability is a plus, with preference for candidates who can deliver training in Spanish or French-Canadian