Technical Writer (39831)

About the role

• Working with Finance and IT to create various documentation for existing systems.
• Create User Manuals and Tutorials for end-users for IT applications.
• Revise existing IT documentation as needed.
• Strong communication skills: both written and spoken.
• Work with Application Team members to enhance their understanding of end-user and technical documentation.
• Ensure messages and terminology is consistent across all written materials.
• Working with the PMO as needed for various documentation.

Qualifications

• 5+ years of experience as a Technical Writer.
• 4 year College degree or equivalent.
• The ideal candidate would have the technical qualifications specified below
• Develop, enhance, and maintain user documentation for multiple applications including documentation required for the operations provider.
• Develop on-line source documentation as appropriate.
• Maintain documentation libraries and subscription lists.
• Identify, create, revise, and maintain documentation and templates needed by the team.
• Ensure appropriate control access/use of documentation materials.
• Maintain application and user documentation.
• Research and complete documentation service requests.
• Communicate and work with customers and other Client Telecommunications personnel as necessary.
• Communicate accurate and useful status updates.
• Review and prioritize documentation service requests.
• Determine procedures for use of on-line documentation tools and version control documentation as appropriate.
• Educate both business and technical groups on the essential need for developing and using standard documentation for all processes.
• Organize and prepare work effectively to facilitate proactive resolution of problems, rather than reactive.
• Research problems before approaching Team Lead for assistance.
• Assist the Application Team Lead in monitoring budget by providing estimated-time-to-complete and actuals for assigned tasks.
• Identify and make recommendations around documentation and templates needed by the Application Teams.
• Work with users and other State personnel to ensure that the solutions meet State business requirements.
• Direct the development of accurate estimates for documentation requests/activities as required
• Lead efforts in developing and facilitating implementation of the Documentation team goals and metrics.
• Develop workable, practical, measurable work plans defining activities, schedules and tasks with Team Leads.
• Review and understand the Application Teams work plan.
• Anticipate and resolve issues specific to the team.
• Determine time estimates and schedule for own work and resolve issues in a timely manner.
• Identify and track issues, risks and action items.
• Follow quality standards.
• Review and approve procedures for use of on-line documentation tools as appropriate.
• Identify business and technical documentation needs not currently addressed.
• Own documentation libraries and subscription lists.
• Promote the need for developing and using standard documentation for all processes within the organization.
• Perform detailed reviews of interim and final tasks as appropriate.
• Oversee processing of service requests.
• Develop and manage short and long-term documentation plans and schedules.
• Understand work requests/needs within Application Teams
• Manage the accomplishment of delivery metrics in support of contractual obligations in the areas of service delivery, on time performance.
• Work with Team Leads and Group Leads to set documentation goals.

Technical Skills

• Microsoft Word, PowerPoint
• Microsoft Excel
• Visio
• Must have strong communication skills; both written and spoken
• Must have ability to work in a team environment

Additional Information

• "All your information will be kept confidential according to EEO guidelines".
• All candidates who are authorized to work in US are encouraged to apply.
• Candidates must clear the Background check prior to commencing the assignment.

Third Party Candidates

Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.