Technical Documentation & Knowledge Management Specialist

Position Summary

The Technical Documentation & Knowledge Management Specialist develops, organizes, and maintains documentation that supports business operations, training, processes, and knowledge-sharing initiatives. This role works with stakeholders to gather information, create clear and accurate content, and ensure documentation remains organized, accessible, and up to date. Must be located in San Antonio, TX.

Key Responsibilities

• Create, edit, review, and maintain documentation, including SOPs, user guides, process documentation, knowledge articles, reports, and training materials.
• Gather information from stakeholders, records, observations, and source documents to develop accurate content.
• Translate complex information into clear, audience-appropriate documentation.
• Maintain records, document repositories, templates, and content libraries.
• Support Confluence spaces, page organization, templates, and knowledge-management activities.
• Use Jira or similar tools to track tasks, documentation requests, and project activities.
• Ensure documentation quality, consistency, version control, and compliance with established procedures.
• Support process improvement, audit readiness, and operational documentation initiatives.
• Utilize AI productivity tools to assist with drafting, editing, summarization, and information organization while maintaining human review and validation.
• Collaborate with technical and non-technical stakeholders to validate content and support organizational goals.

Required Qualifications

• Associate degree or equivalent combination of education, training, and relevant experience.
• 2+ years of experience in documentation, records management, reporting, administrative support, knowledge management, training support, or related fields.
• Strong writing, editing, proofreading, organizational, and communication skills.
• Experience gathering and organizing information from multiple stakeholders and sources.
• Ability to maintain confidential records and sensitive information.
• Proficiency with Microsoft Office, Google Workspace, Adobe Acrobat, or similar productivity tools.
• Familiarity with Jira and Confluence through training, coursework, or practical experience.
• Experience using AI-assisted productivity tools for document development and knowledge organization.
• Ability to manage multiple priorities and work independently.

Preferred Qualifications

• Bachelor's degree completed or in progress.
• Technical writing, Jira, Confluence, or knowledge-management training.
• Experience creating standardized reports, templates, procedures, or training materials.
• Experience in environments requiring documentation accuracy, confidentiality, and process compliance.
• Familiarity with Agile, SDLC, AI, cybersecurity, cloud technologies, or related technical concepts.

Certifications

• Jira and Confluence training or certification preferred

Pay and benefits

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$89,000 - $170,200 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.