Technical Writer

About the role

We are looking for a Technical Writer to join our global technical documentation team within BD's Pharmacy Automation business, supporting automated pharmacy systems and related software solutions.

About the role

As a Technical Writer, you will apply your expertise to help BD advance the world of health. In this position, you will add value by developing customer-facing and internal product documentation that enhances product usability, clearly communicates design intent, improves the customer experience, and complies with BD style guidelines and applicable regulatory requirements.

Key responsibilities will include

• Develop product documentation for suites of BD products, including hardware and software user guides, installation guides, communication/service bulletins, service manuals, and release notes.
• Review product data, requirements, specifications, drawings, part lists, and prototypes to develop customer-facing and internal-facing product documentation.
• Ensure accuracy, clarity, appropriateness, and consistency of documents.
• Build illustrations, flow charts, diagrams, line art, in addition to product photos for both quality and technical documentation.
• Collaborate with quality, regulatory, marketing managers, engineers, and other subject matter experts to determine type of content and level of detail to be used in product documentation especially instructions for use (IFUs) and to suggest changes to enhance a document's readability, clarity, conciseness, and style.
• Adhere to established templates and guidelines for developing product documentation.
• Follow the product documentation review process and prepare documents for final production and release.

About you

• Ability to balance multiple projects with excellent follow-up and project management skills.
• Familiarity with electro-mechanical concepts and software application usage.
• Experience with SolidWorks Composer, XML-based content management systems (CMSs), and content delivery portals is considered an advantage.
• Initial professional experience with AI tools.
• Strong technical aptitude and spatial reasoning skills.

Education and experience required

• Bachelor's degree in English, Journalism, Communications, or other liberal arts degree.
• Experience working in a regulated industry, such as pharmaceuticals or medical devices, with a background in supporting compliance with regulatory requirements.
• Three or more years writing and editing hardware/software user guides (print and online) and other technical product documentation.
• Ability to effectively manage and deliver prioritized tasks.
• Ability to demonstrate a high level of initiative to gather information for developing documentation.
• Ability to work independently with minimal supervision.
• Effective at thinking independently and solving problems with product core team members.

Compensation

The expected Base Pay Range for this role is $95,900.00 - 153,400.00 USD Annual plus incentives. Final compensation will be determined based on experience, skills, and geographic location.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.