Technical Writer

About the role

Description Client requires a technical writer to produce and maintain documentation primarily related to the Emergency Operations Center system, business process documentation, and user guides. Technical Writer will also document other IT systems as assigned.

The Emergency Operations Center (EOC) goes into effect to manage severe weather, high traffic, or other emergencies that affect the travelling public and commercial traffic on state highways.

Candidate will be working as a team member with IT Emergency Operations Center Program Manager to create documentation to support emergency operations such as use of software applications, help documentation, installation of equipment, severe weather plans, or how to pull reports/data/maps within the State Operations Center.

Candidates will work with supporting IT team members and interact with business units to understand the technical/business processes and develop technical and or end user oriented materials. The Technical Writer will create drafts and organize documentation efforts, including online help and written user guides.

The Technical Writer will solicit, gather, and assemble information from a variety of business subject matter experts, IT resources, and technical systems to create documentation.

The Department has 12 holidays, in which consultants are not allowed to work nor make up any time for those holiday weeks Client approval Responsibilities Participate in EOC planning and IT sessions to design and develop materials Produce effective presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience Create, review, and update materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets Maintain, coordinate, and communicate training schedules with end users and stakeholders Make arrangements with business units and vendors to gather information Conduct user group or joint application development sessions to define and document business process workflows Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training, knowledge base, plans, or process documentation in fulfilling EOC or IT missions Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods Remain knowledgeable about Georgia DOT IT applications and business strategies as related to EOC or IT materials and systems Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences Provide user support with IT product launches and go-lives Travel to Georgia DOT business locations (within State of Georgia)

Required Qualifications

Bachelor's degree in Technical Communications, Engineering, MIS, IS, IT or other related field.

6+ years advanced skills with Microsoft Office 5+ years work experience as a Technical Writer developing technical content (manuals, online user guides, system documentation) 4+ years of experience in developing role based end user materials for IT applications/systems 2+ years of technical support work experience Excellent writing, verbal, presentation, and communication skills Strong leadership, problem solving, oral presentation, planning, and adult-learning/workforce teaching skills Ability and flexibility to travel frequently across the State of Georgia Ability to work during EOC operations and stay at state or District operation centers for multiple days during events such as snow/ice Energetic, inquisitive, and positive attitude within critical situations Resourceful, hands-on, can-do attitude Ability to be flexible, adapt/respond quickly in a mission critical environment characterized by rapid change, minimal lead times, and multiple competing priorities Ability to grasp complex concepts and break them down into laymen's language Strong commitment to providing superior customer service Experience in course design and development Experience in developing training content (e.g. user manuals, handouts, slides, exercises, and web based training)Able to maintain personal credit card for any expenses, Georgia DOT will not provide advance payment on expenses, but will reimburse authorized expenses Ability to maintain a valid driver's license Client will reimburse authorized travel expense lodging and meals Client reimburse authorized travel use of a personal vehicle use or rental car Must have a clean driving record Able to stand, stoop, kneel, lift, etc. to work with users/equipment Preferred Qualifications Experience with developing content for emergency response agencies or IT systems Emergency management work experience Public Communications Officer work experience Experience in developing content for a civil engineering/transportation workforce 3+ years of experience with course delivery tools such as Captivate, Camtasia, Lectora, or Share Point Strong technical background in computers, transportation, or government Familiarity with ITIL or REMEDY

Additional Information

All your information will be kept confidential according to EEO guidelines.