Technical Writer

About the role

• JOB TITLE:- Technical Writer
• LOCATION:- Raritan, NJ
• DURATION:- 06+ MONTHS (with possible extension)

Job Overview

As part of the Portfolio Management Office within the AS Operations and Continuous Process Improvement organization, the Content Manager will curate and write content and communications to support key AS PMO programs and initiatives. This includes but not limited to the AS Portfolio Playbook and AS Service Catalog. Additional content to author includes reference guides and knowledge articles for AS PMO processes and tools. This role will function as a member of AS Portfolio Management Office and will be based in Raritan, New Jersey.

Specific responsibilities include

• Lead the development of the AS Portfolio Playbook, which will educate AS employees regarding key AS Portfolio Processes.
• The AS Portfolio Playbook content will be developed and continually improved throughout 2016, and the candidate will lead development and refinement of content.
• This includes partnering with various Portfolio Managers and stakeholders to create the content.

Lead the development of content within the AS Service Catalog content, which enables AS customers to review examples of successful AS service engagements and read service descriptions. This includes partnering with various service owners to create customer-friendly content, and managing the drafting, review, and publication of the content in the catalog application.

In addition to writing content, partnering with Service Owners to create customer-friendly service descriptions may provide opportunities to influence the strategy and design of services.

• The candidate will organize additional content and communications for the AS PMO.
• This includes the PMO Newsletter, Best Practice Documentation, and Process Reference Guides.
• The candidate will need to collaborate with team members and stakeholders to collect, organize, curate, and publish content.

Qualifications / Skill Requirements

• College degree in journalism, communications, or related discipline, or equivalent combination of education and experience required
• Strong verbal communication and writing skills required
• Ability to conduct independent research required
• Excellent attention to detail and proofreading skills to ensure accurate, error-free work
• High level of computer literacy and knowledge, including Microsoft Office products
• Ability to work under pressure, meet deadlines, and take critiques as needed
• Ability to understand the IT operational model and PMO processes of demand, financial, resource, benefit and service management.
• Excellent oral communications and interpersonal skills