Technician II, Utility Command Center

The Role

Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.

Moderna is strengthening its presence in Norwood, Massachusetts, a cornerstone of our manufacturing and operational excellence. Our Norwood campus translates mRNA science into scalable impact, supporting the global delivery of our medicines. We welcome talent ready to drive innovation and make a meaningful difference for patients worldwide.

This individual contributor role is a critical part of Moderna's campus operations, serving as a central coordination point for the monitoring, operation, and support of utility and facility systems. You will use Building Management Systems and other facility monitoring technologies to identify, investigate, troubleshoot, and escalate events that could affect manufacturing, laboratory, and support environments.

Combining technical judgment, real-time operational awareness, rigorous documentation, and cross-functional coordination, you will help protect the reliable performance of critical utilities while maintaining regulatory, safety, and operational compliance.

Here's What You'll Do

• Monitor and operate Global Command Center systems, including Building Management Systems (BMS) and other facility monitoring platforms supporting critical utility operations.
• Respond to, investigate, and coordinate alarm events using BMS, Insight, PI, MelRok, and other site monitoring applications.
• Analyze trends, historical data, and system performance information to perform initial troubleshooting and support timely issue resolution.
• Evaluate alarm relationships, equipment dependencies, and potential operational impacts to determine the appropriate response and escalation pathway.
• Coordinate cross-functional response activities during facility and utility events, providing stakeholders with accurate, timely, and technically relevant communication.
• Maintain detailed and accurate operational records, including shift pass-downs, alarm logs, call documentation, rounds documentation, and event reports.
• Perform routine operational activities spanning system monitoring, utility equipment investigations, preventive maintenance support, gas management activities, pH neutralization system operations, and facility rounds.
• Ensure activities comply with applicable GxP, GMP, GDP, environmental health and safety requirements, site procedures, and Moderna standards.
• Independently manage routine and moderately complex operational events while exercising sound technical and operational judgment.
• Apply working knowledge of site utility systems, critical infrastructure, equipment relationships, and associated operational risks to help maintain reliable facility performance.
• Serve as a technical resource for less experienced team members through knowledge sharing, coaching, and peer support, while remaining an individual contributor.
• Maintain strong data integrity and documentation practices in accordance with regulatory requirements and company standards.
• Support continuous improvement initiatives designed to strengthen operational efficiency, system reliability, and alarm management effectiveness.
• Look for opportunities to use digital capabilities, including Generative AI tools where appropriate, to accelerate learning, enhance technical investigation, improve knowledge access, and support more efficient operational decision-making while maintaining required data integrity and compliance controls.
• Perform additional duties as assigned.

The key Moderna Mindsets you'll need to succeed in the role

• "We act with dynamic range, driving strategy and execution at the same time at every step."
• "We digitize everywhere possible using the power of code to maximize our impact on patients."

Here's What You'll Need (Basic Qualifications)

• AS degree or certificate in a science/technical field or a technical trade school
• 1-2+ years of experience supporting building management systems, facility operations, critical utilities, or related industrial environments.
• Experience monitoring and responding to facility or utility alarms within a regulated or mission-critical environment.
• Experience utilizing computerized maintenance management systems (CMMS) and facility monitoring platforms.
• Specific Certifications or Training
• Building Management System (BMS) training or equivalent facility operations training preferred.
• GxP/GMP regulated environment experience preferred.
• Knowledge, Skills, and Abilities
• Working knowledge of critical utility systems and facility operations.
• Strong troubleshooting and analytical skills with the ability to assess operational issues and determine appropriate escalation actions.
• Effective verbal and written communication skills with the ability to coordinate across multiple departments.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced operational environment.
• Demonstrated attention to detail and commitment to documentation accuracy and data integrity.
• Ability to work independently and collaboratively within a 24/7 operational environment.
• At Moderna, we are focused on delivering on our mission by enabling talent to thrive. For this role, we are currently unable to offer immigration sponsorship. Candidates must already hold work authorization in US and be able to maintain that status without the need for future sponsorship.

Our Working Model

• As we build our company, we have always believed that an in-person culture is critical to our success.
• This role is 100% onsite, reflecting the importance of being physically present to support the work, collaborate closely with colleagues, and contribute to our site-based operations.

Working onsite enables real-time collaboration, strong team connections, direct mentorship, and the hands-on partnership needed to deliver our mission. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.

Moderna is a smoke-free, alcohol-free, and drug-free work environment.

Pay & Benefits

At Moderna, we believe that when you feel your best, you can do your best work. That's why our benefits and well-being resources are designed to support you-at work, at home, and everywhere in between.

• Competitive healthcare, plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments to help you plan for the future
• Location-specific perks and extras

• The salary range for this role is $53,500.00 - $85,600.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.
• An individual's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, performance, and business or organizational needs.
• The successful candidate may be eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility criteria and individual performance.