Technology Support Specialist (Temporary)

About the role

A+E Global Media offers a work environment where employees collaborate in office 3 times per week. New hires must be commutable to one of our current office locations in New York City, Los Angeles, Chicago, and Stamford, CT. Please refer to the job description for any specific division requirements.

Division Story

A+E's Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We've reinvented the way A+E leverages technology to produce and sell world-class content. We've modernized our core solutions and embraced a cloud first approach.

Perched on the virtues of our "Technology Code", we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you!

The Role

A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on-site IT partner for our Los Angeles office while also supporting employees across our other locations remotely. This is a highly visible role supporting executives and media/production teams in a fast-paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment.

This role is a great fit if you thrive supporting VIP/executive users, stay calm under pressure, and can run point independently as the on-site IT owner in LA.

You'll own Tier 2 escalations end-to-end and prioritize competing needs. You are the only dedicated on-site IT resource in LA. You'll also help shift left by identifying recurring issues, improving documentation, and recommending practical fixes that reduce future tickets and downtime.

More About What You'll Do

• Tier 2 technical support & escalations (60%)

Deliver high-touch in-person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users.

• Endpoint readiness & documentation (20%)

Additional information

Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests ("shift left").

• Quality & reporting (10%)

Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership.

• Training, onboarding & projects (10%)

Support onboarding and user training; assist with local office initiatives and broader IT projects.

Working Hours

This is a fully in-office role based in our Los Angeles office. Candidates must be able to commute reliably and work on-site five days per week.

Standard hours are Mon-Fri, 9:00 AM-5:00 PM (local time) (7-hour shift + 1-hour lunch), with occasional adjustments based on business needs. On-call rotation: two weeks every six weeks.

Must have technical experience

• Windows 11 and macOS
• Microsoft 365 / Office 365
• Active Directory / Azure AD
• Endpoint management: Intune/SCCM and JAMF
• ITSM ticketing systems: Freshservice, ServiceNow, or similar
• Business applications: Microsoft Office, Teams, Zoom, Box, OneDrive, Parallels
• 3-5 years of experience in an IT support role

Must-have behaviors

• Confident, professional support for executives and VIP users
• Strong customer mindset with a drive to improve the experience
• Ability to thrive in a fast-paced environment by prioritizing and multitasking
• Clear ownership, seeing issues through to full resolution
• Prompt, accurate communication with users and third-party partners
• Strong organization, planning, and follow-through

Preferred

• ITIL V4 Certification | Microsoft Certification | Mac Certification
• Experience working in broadcast/media

Additional information

Please note project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third-party vendor with a duration/tenure of no longer than eighteen (18) months.

Compensation

Contract Hourly Pay Rate: $40.00

The pay rate displayed serves as a good faith estimate for this role.

Compensation for the role will be based on a number of different factors such as a candidate's qualifications, skills, competencies, location, and experience.

A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company.