Telecommunications Operator
- Pay
- $18 – $22 per hour
- Location
- Boston-MA
- Listed
- 6 days ago
Site: Massachusetts Eye and Ear Infirmary
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Schedule: Saturdays and Sundays, 1:00 PM–11:00 PM (20 hours per week).
Summary
Responsible for facilitating proficient operation of a hospital communication system.
Does this position require Patient Care? No
Essential Functions
- Perform various clerical duties and operate computer equipment including the switchboard console, alphamate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors.
- Handle both incoming and outgoing calls with speed and accuracy.
- Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
- Act as central control for mobile pagers, take and relay messages as required.
- Respond to various alarm systems located at the switchboard.
- Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
- Compile on-call information for hospital personnel and all meetings scheduled in the building.
- Resolve basic discrepancies and refer all others to the appropriate department.
Qualifications
- Education
- High School Diploma or Equivalent required
- Can this role accept experience in lieu of a degree?
- No
- Licenses and Credentials
Experience customer service or call-center experience 2-3 years preferred
Knowledge, Skills and Abilities
- Good inter-personal and phone skills.
- Commitment to demonstrate consistent outstanding customer service.
- Confident to quickly assess situations and make reasonable judgement decisions.
- Must be able to prioritize rationally.
Additional Job Details (if applicable)
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
- Remote Type
- Onsite
- Work Location
- 243-245 Charles Street
- Scheduled Weekly Hours
- 20
- Employee Type
- Regular
- Work Shift
- Rotating (United States of America)
Pay Range $17.71 - $22.15/Hourly
Grade
1
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors.
The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.
In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Equal opportunity and legal notices
5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
From Mass General Brigham's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
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Common questions
What is the salary for the Telecommunications Operator role at Mass General Brigham?
The Telecommunications Operator posting at Mass General Brigham states compensation of $18 – $22 per hour. Final pay may depend on location, experience, and interview evaluation on Mass General Brigham's official career site.
Where is the Telecommunications Operator job at Mass General Brigham located?
This Telecommunications Operator position at Mass General Brigham is located in Boston-MA. Always check Mass General Brigham's application page for specific state eligibility or relocation policies.
How do I apply for the Telecommunications Operator position at Mass General Brigham?
This listing links directly to Mass General Brigham's Workday application page. You can apply directly on Mass General Brigham's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.