Telephone Operator

About the role

Employment Type: Full time

Shift: Rotating Shift

About the role

In accordance with the Mission and Guiding Behaviors; the Telephone Operator monitors all incoming and outgoing Telecommunications activities regarding hospital wide communication efforts. First responder to Safety, life support and critical operational systems including but not limited to: traumas, heart teams, code blues, generator alarms, medical gas alarms, fire system activation, medical emergency assistance, security assistance, and emergency response situations. Responsible for the knowledge and ability to react instantaneously to all emergencies. Acts as a dispatcher for Safety/Security and Facilities.

Position Purpose

• The Telephone Operator monitors all incoming and outgoing telecommunications activities regarding hospital wide communication efforts.
• Location: St.Ann's, 500 S Cleveland Ave, Westerville, OH 43081
• Shift: full time 40 hours
• Hours of office: 24/7 role, rotating hours

What You Will Do

• Handles incoming calls and paging requests connecting parties if possible and /or providing information as requested.
• Answers priority calls promptly, determines the nature of the emergency and accurately executes procedures contained in hospital and department manuals.

Minimum Qualifications

• Education: High school graduate or equivalent
• Experience: One to two years of medical office experience preferred
• Experience answering multiline telephone system preferred
• Basic computer skills required

Position Highlights and Benefits

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement.
• Relocation assistance (geographic and position restrictions apply).
• Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday. You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region.

• Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs.
• If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team.
• Here, care is provided by all of us For All of You!