Telephony Operator - TS/SCI w/Poly
- Pay
- $35 – $47 per hour
- Location
- USA MD Fort Meade
- Listed
- 3 days ago
About the role
- Type of Requisition: Regular
- Clearance Level Must Currently Possess: Top Secret SCI + Polygraph
- Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph
- Public Trust/Other Required: None
- Job Family: Network and Telecommunications
Job Qualifications
Skills
Customer Inquiries, Phone Services, Telecommunication Systems, Telephone System:
- Certifications: None
- Experience: 1 + years of related experience
- US Citizenship Required: Yes
About the role
Telephony Operator
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Telephony Operator for a career where your growth is just as important as the mission you support.
Duties/Responsibilities
- Respond to customer inquiries over the phone and route customer requests to appropriate departments/personnel, following established policies and procedures.
- Support a 24x7 environment including working on weekends, holidays, evenings, midnights, and extended shifts if relief is not available.
- Screen spam/prank calls and escalate to security services if necessary
- Track and log calls as necessary.
The Telephony Operator must have
- Education: High School Diploma/GED
- Security clearance level: TS/SCI w/poly
- US citizenship required
- Required Technical Skills:
- Familiarity working over the telephone.
- Preferred Skills:
- Experience routing customer issues efficiently
- Key Competencies:
- Excellent communication and customer service orientation.
- SHIFT: ROTATING SHIFT WORK OR WEEKEND SHIFTS - Exact hours will be determined based on business needs
Gdit Is Your Place
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
- Growth: AI-powered career tool that identifies career steps and learning opportunities
- Support: An internal mobility team focused on helping you achieve your career goals
- Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
- Community: Award-winning culture of innovation and a military-friendly workplace
Own Your Opportunity
- Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
- #GlobalServices
Pay and benefits
The likely hourly rate for this position is between $34.87 - $47.17. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
- Scheduled Weekly Hours: 40
- Travel Required: Less than 10%
- Telecommuting Options: Onsite
- Work Location: USA MD Fort Meade
Total Rewards at Gdit
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identify Verification Process
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About our Work
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
From Gdit's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Telephony Operator - TS/SCI w/Poly role at Gdit?
The Telephony Operator - TS/SCI w/Poly posting at Gdit states compensation of $35 – $47 per hour. Final pay may depend on location, experience, and interview evaluation on Gdit's official career site.
Where is the Telephony Operator - TS/SCI w/Poly job at Gdit located?
This Telephony Operator - TS/SCI w/Poly position at Gdit is located in USA MD Fort Meade. Always check Gdit's application page for specific state eligibility or relocation policies.
How do I apply for the Telephony Operator - TS/SCI w/Poly position at Gdit?
This listing links directly to Gdit's Workday application page. You can apply directly on Gdit's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.