Temporary Clinical Operations Administrative Assistant

About the role

Bluestone delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services - our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients' chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period.

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 14th year in a row! Bluestone also achieved Top Workplace USA 2021-2026! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

Position Overview

Bluestone Physician Services is seeking four (4) detail-oriented and organized Temporary Clinical Operations Administrative Assistants to support our Clinical Operations and Clinical Liaison teams. This temporary assignment is expected to last 2 to 6 months, with three (3) full-time positions (40 hours per week) and one (1) part-time position (20 hours per week) available.

In this role, you will provide vital administrative and patient support to ensure seamless daily clinical workflows. The ideal candidate will bring demonstrated administrative experience within a healthcare environment, along with working knowledge of medical terminology, healthcare systems, and Electronic Medical Records (EMR).

Number of Temporary Positions: 4

Durations of Temporary Assignment: 2-6 months, depending upon business needs

Schedule: Weekdays Monday thru Friday, regular business hours, no nights, weekends or holidays

Location: This is a remote, work-from-home position. Candidates MUST be based in one of Bluestone's core markets: Minnesota, Wisconsin, or Florida.

Salary: $20 per hour.

Responsibilities may include

• Care & Referral Coordination: Assist with processing outpatient specialty care and diagnostic imaging referrals, scheduling patient appointments, and connecting patients with necessary resources.
• Medical Records & Document Management: Maintain accurate patient data in our Electronic Medical Record (EMR) system. Sort digital fax inboxes, route provider-to-provider documents, prevent duplicates, and upload patient certifications.
• Communication & Phone Support: Handle incoming non-clinical calls from patients, families, and external healthcare partners, maintaining clear and responsive communication across the care team.
• Operations & Administrative Support: Assist with general back-office workflows, including reviewing, tracking, or coordinating clinical supply requests, as well as handling digital/physical patient mailings and returned mail processing as needed.

Qualifications

Education/Certification/Experience

• Experience: Previous administrative or office experience required; prior experience in a healthcare setting or with Electronic Medical Records (EMR) is a plus.
• Healthcare Knowledge: Basic familiarity with medical terminology and reading patient care notes is helpful.

Knowledge/Skills/Abilities

• Knowledge of medical terminology and understanding of patient care notes.
• Proficient in navigating electronic medical record systems and working with patient care
• Ability to assist providers and facilitate an efficient, organized administration flow.
• Ability to problem solve and work well under pressure.
• Detail oriented and accurate.
• Collaborates effectively within team settings with clinical and non-clinical staff.
• Ability to deal with change and ambiguity.
• Excellent interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Comfortable navigating electronic medical record systems and working with patient care notes.
• Computer proficient, 55+ WPM typing.
• Demonstrated ability to read, write, speak, and understand the English language.

Bluestone Perks

• Company sponsored laptop and computer accessories
• Regular business hours

Pay Transparency $20 - $20 USD