Temporary Part-Time In Room Dining Coordinator

About the role

As the temporary Part-Time In-Room Dining Coordinator at Fairmont Copley Plaza, you are the first point of contact in the in-room dining guest experience. You play a vital role in creating a welcoming, personalized, and seamless experience from the very first interaction.

Through professional telephone etiquette, attentive listening, and a genuine commitment to hospitality, you will assist guests with inquiries, take and coordinate orders, and ensure each guest feels welcomed and well cared for. In this role, you are responsible for confidently representing the culinary offerings available through the In-Room Dining menu.

You are expected to develop a strong understanding of the menu, including available selections, ingredients, and special requests like allergens, to help guests make informed dining choices. By communicating effectively with the culinary and service teams, maintaining accuracy in order entry, and anticipating guest needs, you will help deliver the exceptional service standards associated with Fairmont Copley Plaza.

Your attention to detail, knowledge of our offerings, and ability to anticipate and respond to guest needs are essential to ensuring a positive and memorable dining experience for every guest. Please note: This is a temporary, six-month position, with the possibility of consideration for a permanent position in another role based on performance, business needs, and available opportunities. Hourly Starting Rate is $29.25 per hour

Qualifications & Requirements

• Previous experience in hotel operations, food and beverage, guest services, or a similar coordinator role is preferred.
• Excellent verbal communication, telephone etiquette, and interpersonal skills.
• Knowledge of food allergens and dietary restrictions, with the ability to communicate guest requests accurately and follow established food safety procedures.
• Computer proficiency and familiarity with point-of-sale systems preferred.

• Ability to communicate effectively with guests and colleagues across multiple departments.
• Highly responsible, reliable, and adaptable to changing operational requirements.
• Flexibility to work shifts, weekends, holidays, and other schedules as required by hotel operations.

Additional Information

All your information will be kept confidential according to EEO guidelines.