Temporary Service Desk Tech II - AXS

About the role

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

Our Temporary Service Desk Tech II will be responsible for providing technical support to internal customers, responding to service desk requests within defined SLAs. This role ensures efficient and effective resolution of issues across various technology domains, while promoting continuous improvement and adherence to ITIL service management best practices.

What Will You Do?

• Responds to Corporate IT service requests within defined SLAs, delivering timely and effective technical support to end users-including executives and VIPs-via in-person, phone, chat, or email channels.
• Serves as the first escalation point for complex technical incidents and service requests, resolving issues independently or coordinating with internal teams and vendors as needed.
• Provides high-level customer service to all end users, with special attention to executive support needs
• Supports onboarding and offboarding activities, including IT orientation, account provisioning, group permission updates, license assignments, and ensuring a seamless technology setup for new hires and departing employees.
• Manages the deployment and configuration of endpoint devices in accordance with established procedures, while identifying and implementing improvements to software deployment and asset tracking.
• Creates, maintains, and updates standard operating procedures, service desk documentation, and internal knowledge base articles to support consistent and effective IT service delivery.
• Promotes adherence to ITIL service management principles and contributes to the adoption of industry best practices.
• Provides support for Office 365, including user account management, troubleshooting, and end-user education.
• Collaborates with cross-functional teams and external vendors to resolve escalated support cases and align technical solutions with business needs.
• Participates in the evaluation, testing, and implementation of new technologies, tools, and IT processes.
• Supports the setup and maintenance of conference room technology, including audio/visual systems, video conferencing, and presentations.

What Will You Bring?

• AA/AS degree in a computer-related field of study
• 2-4 years of experience in IT Support or related position
• Experience with Mac setup/troubleshooting.
• Experience drafting and maintaining documentation such as SOPs, knowledge base articles, and onboarding materials.
• Knowledge of Active Directory
• Understanding of O365
• Understanding of Networking Concepts (TCP/IP, LAN/Wireless0
• Intermediate technical expertise in supporting, maintaining, and troubleshooting a wide range of hardware, software, and endpoint systems in both Windows and macOS environments.
• Knowledge of enterprise IT environments, including identity and access management, device provisioning, and Office 365 administration.
• Strong familiarity with ITIL service management concepts and service desk operations, including incident escalation and documentation practices.
• Proven ability to take ownership of complex issues, follow through on resolution, and coordinate with cross-functional teams or vendors as needed.
• Excellent interpersonal and communication skills, with the ability to translate technical information for non-technical users and tailor support to various audiences, including executives.
• Demonstrated initiative, reliability, and problem-solving capabilities in a fast-paced, customer-focused environment.
• Ability to work independently with minimal supervision while also contributing to team goals and shared responsibilities.
• Willingness to work flexible schedules, including extended hours or alternate shifts, based on business needs.

Additional information

At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box " in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

Pay Scale: $30.00 - $36.28/hr

Availability: From hire date through 1/1/2027

Bonus

This position is not eligible for a bonus under the current bonus plan requirements.

Benefits

• Full Time Temp: You will be eligible for medical insurance benefits in accordance with the terms of the Company's benefit plan. Currently, full time employees are eligible for these benefits on the first day of employment.
• *Employer does not offer work visa sponsorship for this position.

What's in it for You?

• Extraordinary People - we're not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging - A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

More about AEG

AEG brings music, sports, and live entertainment together to create moments people feel, share, and remember around the world. Each year, more than 100 million fans experience over 13,000 live events across five continents, from iconic concerts and major festivals to championship-level sports and entertainment destinations.

Powered by a passion for live experiences and the people behind them, we connect artists, teams, fans, and communities through world-class venues, events, and partnerships that shape culture and bring people together.

• Headquartered in Los Angeles, AEG is driven by creativity, innovation, and purpose.
• If you're ready to do work that shows up in the real world and helps create moments that matter, there's a place for you here.
• Because it happens here.

• We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
• AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.