Tenant Engagement Manager

About the role

The Tenant Engagement Manager designs and delivers hospitality-inspired programming, branded events, and amenity experiences at an assigned property, applying hotel-caliber service principles to build community and drive tenant satisfaction and retention. This role owns the property's tenant engagement budget, develops marketing materials to promote programs, and maintains the tenant engagement app and digital platforms.

The Tenant Engagement Manager works closely with the property's facilities and concierge teams to align engagement initiatives with ownership objectives and often serves as tenants' most visible point of contact within the building. This role blends hospitality, event management, and relationship-building skills to deliver a consistently elevated tenant experience.

Essential Duties and Responsibilities

• Develop and execute hospitality-inspired tenant engagement programming, branded events, and amenity activations for the property.
• Create and manage the property's tenant engagement budget, tracking expenses and reporting on program impact.
• Build and maintain genuine relationships with tenants, providing a tailored, service-first experience based on their needs and interests.
• Develop marketing materials and communications to promote events and drive tenant participation.
• Manage and update the tenant engagement app and building website, ensuring accurate and current content.
• Partner with property management, concierge, and leasing teams on tenant move-ins, tours, and VIP visits.
• Build and maintain relationships with local hospitality vendors and service providers to support programming.
• Analyze tenant feedback and engagement data to inform program strategy and service improvements.
• Coordinate meeting and event logistics for tenants and internal teams as needed.
• Perform other duties and responsibilities as assigned.

Qualifications

• Bachelor's degree in Hospitality Management, Marketing, Business, or related field preferred; equivalent experience considered.
• 2-4 years of experience in event planning, hospitality, or tenant/guest engagement.
• Strong project management and budget tracking skills.
• Proficiency in Microsoft Office and marketing/design tools (e.g., Canva).
• Excellent relationship-building and communication skills with a hospitality-first mindset.
• Ability to work flexible hours, including some evenings, to support tenant events.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Physical Requirements

• This role involves standard office work along with regular mobility throughout the property to support events. Minimal travel may be required.
• #ZIP

Pay Range $70,000—$75,000 USD

Why Lincoln?

At LPC you will be supported by a national firm where an entrepreneurial mindset is encouraged. You will be encouraged to explore your potential through training programs, mentorship, exciting work, fast-paced assignments, and an environment of constant learning and dedication to results. Our benefits package includes medical, dental, and vision insurance, 401(k), and paid time off.

Benefits

Lincoln Property Company offers eligible employees a comprehensive benefits package that may include:

• Medical insurance
• Dental insurance
• Vision insurance
• Company-Paid Life insurance
• Company-Paid Long Term Disability
• Accidental Death & Dismemberment (AD&D) coverage
• 401(k) retirement savings plan, Traditional and Roth, with applicable eligibility requirements
• Flexible Time Off (FTO) or vacation benefits, depending on position classification
• Paid sick leave and other legally required leave programs
• Employee assistance and wellness programs where available
• Company-paid holidays
• Additional voluntary benefit offerings that may vary by location and position

Benefit eligibility, coverage levels, waiting periods, and plan provisions are governed by the applicable plan documents and Company policies and may be modified from time to time at the Company's discretion.

Healthcare Benefits Notice

Eligible employees may participate in Company-sponsored medical, dental, and vision benefit plans. Additional details regarding available healthcare benefits will be provided during the hiring process and upon employment eligibility.

Compensation- Lincoln Property Company is committed to pay transparency and equitable compensation practices. The salary or hourly pay range for this position has been established based on market data, job responsibilities, internal equity, geographic location, experience, education, certifications, and other job-related factors. Actual compensation may vary within the posted range based on these considerations. Certain positions may also be eligible for discretionary bonuses, incentives, commissions, or other forms of compensation where applicable.