Tenant Relocation Program Manager

About the role

AECOM is seeking a Tenant Relocation Program Manager to support the Program Management Team on the AECOM / New York City Housing Authority (NYCHA) Comprehensive Modernization/ Trust program. The Relocation Manager will manage day-to-day oversight of tenant relocation activities, maintain critical trackers, support compliance with relocation requirements, and ensure alignment between NYCHA, relocation vendors, design-build teams, field staff, and internal AECOM stakeholders.

This role is designed for a highly organized program coordinator, strong communicator, and problem-solver with experience in tenant relocation, housing programs, or large public-sector initiatives. This role offers a strong leadership-track opportunity for a mid-career professional.

Key Responsibilities

• Establish procedures, gather data, develop legal/policy frameworks, and ensure readiness of vacant units.
• Develop and coordinate procedures for managing relocations, including legal and policy documents (e.g., Temporary Relocation License Agreement, resident notices such as the Notice of Non-displacement).
• Review and coordinate reviews of resident plans, guides, and notices with COO's division, ATAD, Legal, Resident Services Department (RSD) and other stakeholders.
• Review all resident communication materials related to relocation.
• Forecast and manage inventory of vacant apartments (on-site and off-site).
• Reviews project scopes to understand the relocation needs and effectively communicate and manage for those needs.
• Support bi-weekly meetings with Operations to track preparation of vacant units.
• Establish workflows defining roles/responsibilities for moving residents to temporary housing.
• Lead line-by-line lease compliance and property management reviews before and after contract award.
• Oversee the matching process post-award, ensuring collaboration across departments to resolve tenant issues and optimize placements.
• Coordinate access and facilitate training for design-builder use of NYCHA's resident management system.
• Ensure design-builder is using the resident management system as required.
• Coordinate bi-weekly stakeholder meetings to monitor progress.
• Collaborate with teams to resolve challenges and streamline relocation processes.
• Requires regular site visits and attendance of evening and weekend project meetings in all five boroughs of NYC.

Minimum Requirements

• BA/BS plus four years of relevant experience or demonstrated equivalency of experience and/or education

Preferred Requirements

• NY/ NJ Agency experience
• Familiarity with environmental documentation or hazardous materials processes including lead and asbestos removal and disposal.
• Experienced proactive project manager.
• Strong written and verbal communication skills as well as interpersonal skills.
• Highly organized.
• Ability to coordinate across multiple teams in a fast-paced program environment.
• Ability to handle sensitive information with discretion.
• Ability to act independently, work collaboratively, make informed decisions, and manage one's own time.

Additional Information

• Sponsorship for US employment authorization is not available now or in the future for this position.
• Relocation is not available for this position.
• Regular workday on Monday, Wednesday and Friday, will be at the NYCHA office located at 90 Church Street, New York, NY. Remote workdays will be Tuesday and Thursday.
• THIS POSTING IS FOR A CURRENT VACANCY, AND AECOM INTENDS TO FILL THIS POSITION NO SOONER THAN AUGUST 29, 2027.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.