Tennis Shop Attendant

About the role

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, prehistoric sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the twelfth Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

Position Summary

The Tennis Shop Attendant supports the daily operation of the Sand Valley Tennis Center by assisting with retail sales, court reservations, guest inquiries, and day-to-day tennis operations. This role helps maintain a clean, organized, and welcoming Pro Shop environment while contributing to a warm, guest-centered experience.

This is a seasonal role running from mid-April through mid-October.

Essential Duties & Responsibilities

• Welcome guests and assist with lesson bookings and reservations for grass tennis and Court Tennis.
• Complete retail transactions using the point-of-sale system.
• Support merchandise restocking, organization, and upkeep.
• Respond to phone calls and emails with helpful, accurate program information.
• Maintain clean, safe, and organized spaces throughout the Pro Shop, tennis courts, and common areas.
• Support the day-to-day flow of tennis operations and assist team members during busy periods.
• Communicate guest feedback or concerns to the Head Tennis Professional.
• Perform other duties as needed to support the Tennis Center.

Qualifications

• Warm, welcoming, and professional presence.
• Strong communication skills with a guest-focused approach.
• Solid understanding of tennis and genuine enthusiasm for helping guests enjoy their visit.
• Prior retail or customer service experience preferred.
• Strong attention to detail and comfort working in a fast-paced environment.
• Ability to work independently and as part of a collaborative team.

Working Conditions & Physical Requirements

• Work primarily indoors in the Pro Shop, with occasional outdoor tasks as part of supporting daily tennis operations. Outdoor work may involve varying weather conditions.
• Spend extended periods standing and walking while supporting guests and daily Tennis Center operations.
• Regularly bend, reach, push, pull, and perform repetitive movements throughout the workday.
• Lift, carry, and move merchandise, tennis equipment, and supplies as needed.
• Move between the Pro Shop, tennis courts, and other Tennis Center areas as needed.
• Work schedules may include mornings, afternoons, evenings, weekends, and holidays based on guest and operational needs.
• Full-season availability is preferred; shorter seasonal commitments of approximately three months may be considered.

Perks

• Golf Privileges
• Retail & Restaurant Discounts
• Team Member Meal Program
• Uniform Benefit Provided
• Employee Assistance Program